Integrated Company and Competitor Profile
Overview
Retail Business Services, LLC is the operational services company for Ahold Delhaize USA, one of the leading grocery retail groups in the United States. The company is integral to supporting Ahold Delhaize's East Coast omnichannel grocery brands, which include Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. It also extends its services to Peapod, the largest online grocery retailer in the country. Retail Business Services leverages its expertise to drive strategic initiatives through the implementation of innovative technology solutions and reusable resources.
Key Services
Retail Business Services delivers a variety of services aimed at improving the operational efficiency and strategic positioning of its partner grocery brands:
- Business Integrity Services: Encompasses legal oversight, risk management, and quality assurance.
- Finance and Human Resources: Focused on financial planning, human resources technology systems, and process management.
- Information Technology: Offers IT support, project management, and retail solutions.
- Store Development and Facilities Support: Covers leasing, indirect sourcing, procurement, and maintenance.
- Strategy and Business Development: Directs the strategic vision and growth of client brands.
Leadership and Key Executives
The leadership of Retail Business Services is headed by Jennifer Smith, the Chief Executive Officer. Her team includes several pivotal figures:
- Kathy Loftus: Vice President of Strategic Construction Projects, Energy, and Facilities Services
- Michael McKnight: Senior Vice President of Store Development
- Kim Lyda: Senior Vice President of Legal
- Redas Zakalskis: Vice President of Store Development
- Kenneth Bolick: Vice President of Retail Solutions & Product Management
- Ted Carreira: Vice President of IT Engineering (Supply Chain & Corporate)
- Nancy McDonough: Vice President of Strategy Construction Projects, Energy & Facility Services
Company Ethos
Retail Business Services is devoted to cultivating an inclusive work environment emphasizing diversity, equity, and inclusion. The company is committed to a culture of belonging across all levels and values every employee's role in achieving business success.
Operational Footprint
Headquartered in both Salisbury and Charlotte, North Carolina, USA, the company employs approximately 2,900 employees. Its workforce operates within a hybrid model combining remote and onsite engagements. The estimated annual revenue is $1.2 billion, with a notable employee growth of 35% in the last year.
Strategic Alliances
Retail Business Services facilitates the strategic advantage of Ahold Delhaize USA's brands by enabling optimized synergies and competitive market advantages.
Recent Developments
In March 2022, Retail Business Services inaugurated a Diversity, Equity & Inclusion (DE&I) Council to enhance its cultural and organizational framework.
Competitor Analysis
Retail Business Services operates in a competitive landscape, engaging with both retail and technology sectors. Notable competitors include:
1. Crossroads Ford of Indian Trail
- Location: Wake Forest, North Carolina
- Estimated Revenue: $6 Million
- Number of Employees: 33
- Industry: Retail
2. Crown Honda of Southpoint
- Location: Durham, North Carolina
- Estimated Revenue: $8.2 Million
- Number of Employees: 59
- Industry: Retail
3. Quality Buick GMC
- Location: Alton, Illinois
- Estimated Revenue: $6.4 Million
- Number of Employees: 35
- Industry: Motor Vehicle Manufacturing
4. Breeze Thru Markets
- Location: Cary, North Carolina
- Estimated Revenue: $6.9 Million
- Number of Employees: 38
- Industry: Retail
5. Technology service firms such as Synoptek, ITC Infotech, and YASH Technologies underscore additional competition, highlighting technological prowess.
This detailed overview of Retail Business Services illustrates its pivotal role in supporting the growth and operation of Ahold Delhaize USA's key grocery retail brands, as well as maintaining a competitive edge through strategic service offerings and leadership.
