ReturnPro Company Profile

Background

Company Overview

Founded in 2008, ReturnPro, formerly known as goTRG, is a leader in returns management and reverse logistics. The company offers a comprehensive suite of services, including returns management SaaS, reverse supply chain solutions, and ReCommerce services, addressing every aspect of the post-purchase experience from returns initiation to resale.

Mission and Vision

ReturnPro's mission is to solve returns by transforming them into profitable and sustainable opportunities for retailers, brands, and third-party sellers. The company envisions revolutionizing the returns process, enabling clients to operate more efficiently and sustainably in a competitive landscape.

Industry Significance

In a market where many providers offer partial solutions, ReturnPro stands out by managing the entire returns lifecycle through its integrated services. This holistic approach eliminates the complexities retailers face when juggling multiple tools and logistics providers, optimizing financial outcomes and operational efficiency.

Key Strategic Focus

Core Objectives

• Revenue Enhancement: Convert refunds into repurchases, retain customers, and promote repeat business.

• Customer Satisfaction: Simplify returns processes and improve communication to build loyalty and trust.

• Operational Efficiency: Streamline operations to achieve cost savings and more productive resource utilization.

• Sustainability: Implement practices that turn waste into environmental benefits by giving returns a second life.

Areas of Specialization

• Returns Management SaaS: A platform that eliminates human biases from returns decisions and integrates seamlessly with the retail ecosystem.

• Reverse Supply Chain Services: Dedicated centers providing value-added services like refurbishment and repair.

• ReCommerce Services: Managed services for overstock and distressed inventory, ensuring maximum value recovery.

Key Technologies Utilized

• Artificial Intelligence (AI): Incorporated across the SaaS platform to optimize every step of the reverse journey from return to resale.

• Machine Learning: Utilized to identify the most profitable path for each item, increasing efficiency and maximizing recovery.

Primary Markets Targeted

ReturnPro serves a diverse range of clients, including enterprise retailers, small and medium-sized brands, and third-party sellers, across various industries such as consumer electronics, home improvement, apparel, and appliances.

Financials and Funding

Funding History

Specific details regarding ReturnPro's funding history, including total funds raised and notable investors, are not publicly disclosed.

Utilization of Capital

The company has strategically invested in expanding its operational footprint, including the opening of a 250,000+ square foot facility in Fort Worth, Texas, to enhance service delivery and accommodate growing demand.

Pipeline Development

Key Initiatives

• Facility Expansion: In December 2021, ReturnPro opened a new 250,000+ square foot facility in Fort Worth, Texas, aiming to better serve clients and manage increasing consumer returns.

• Rebranding: In November 2024, the company rebranded from goTRG to ReturnPro, reflecting its evolution and commitment to leading the future of returns management.

Technological Platform and Innovation

Proprietary Technologies

• Returns Management SaaS: A platform that integrates AI and machine learning to optimize returns decisions and processes.

• Reverse Warehouse Management System (RWMS): A no-code, drag-and-drop system enabling the creation and modification of complex reverse supply chain workflows.

Significant Scientific Methods

• AI and Machine Learning Algorithms: Employed to analyze data and determine the most profitable disposition path for each returned item.

Leadership Team

Sender Shamiss – Chief Executive Officer

An entrepreneur with a passion for technology, Sender Shamiss co-founded ReturnPro in 2008. He has built multiple eCommerce, supply chain, and SaaS companies, leading strong teams and attracting top talent. Mr. Shamiss was recognized with the Pros to Know Lifetime Achievement Award in 2024 and is considered a leading expert in returns management and reverse logistics.

Som Mukherjee – Chief Financial Officer

With over 20 years of experience, Som Mukherjee has guided high-performing teams across various industries, including manufacturing, life sciences, and technology. As CFO, he collaborates closely with executive leadership to drive strategic initiatives and sustainable success.

David Malka – Chief ReCommerce Officer

Since joining ReturnPro in 2012, David Malka has managed the company's retail and wholesale sales pipeline and developed online marketplaces with partners like Amazon and Walmart. He brings deep expertise in eCommerce marketplaces and business development.

Meyrav Gal Dayan – Chief Technology Officer

With over three decades of experience in software development and engineering management, Meyrav Gal Dayan drives ReturnPro's technology strategy and innovation, ensuring leadership in reverse logistics and ReCommerce domains.

Neri Horoviz – Chief Supply Chain Officer

Bringing over 27 years of experience in operations and supply chain management, Neri Horoviz plays a pivotal role in driving efficiency, scalability, and sustainability across ReturnPro's supply chain operations.

Chuck Johnston – Chief Strategy Officer

With over 20 years in reverse logistics, Chuck Johnston is considered a foremost expert in the field. He has led reverse logistics operations for major retailers like Home Depot and Walmart and received a Lifetime Achievement Award from the Reverse Logistics Association in 2022.

Sam Sharon – Vice President, People & Culture

Specializing in aligning HR strategies with business objectives, Sam Sharon focuses on employee engagement, leadership development, and fostering a culture of continuous improvement at ReturnPro.

Robert Johnson – Executive Vice President, Business Development

Robert Johnson plays a pivotal role in driving strategic initiatives and overseeing key operations, ensuring exceptional value delivery in reverse logistics and ReCommerce industries.

Shai Malka – Executive Vice President, SMB Business

With extensive experience in leading technology-driven companies, Shai Malka oversees ReturnPro's return management solutions, enhancing efficiency and ensuring top-tier services for clients.

Larry Velman – Executive Vice President, Technology

Larry Velman has been instrumental in establishing ReturnPro as a top returns management solutions provider, leading significant advancements in reverse logistics with a focus on intuitive design and innovation.

Wes Berry – Vice President, Account Management

With over a decade of experience in account management and supply chain operations, Wes Berry leads a team focused on building and expanding client relationships, delivering tailored solutions for complex returns.

Alexander (Sasha) Rozenblyum – Executive Vice President, Transportation; CEO, ThinkFreight

Since joining ReturnPro in 2016, Sasha Rozenblyum has driven business growth and managed complex client relationships. He now focuses on developing ReturnPro's transportation business, integrating services to offer end-to-end capabilities.

Leadership Changes

In November 2024, ReturnPro underwent a strategic rebranding from goTRG to ReturnPro, reflecting its evolution and commitment to leading the future of returns management.

Competitor Profile

Market Insights and Dynamics

The global reverse logistics market is projected to reach $603 billion by 2025, driven by increasing eCommerce sales and consumer demand for flexible return policies. Retailers are seeking comprehensive solutions to manage returns efficiently and sustainably.

Competitor Analysis

• Narvar: Provides branded returns tracking and reason-based fees for returns, focusing on reducing return costs through smart routing.

• ZigZag Global: Offers a returns management platform that connects retailers to a global network of over 220 warehouses and 450 carrier services.

• Loop Returns: Specializes in automating the returns process for online retailers, providing tools to improve customer retention and enhance the post-purchase experience.