Company Research Report: Revinate

Company Overview

• Name: Revinate

• Mission: Revinate is dedicated to empowering hoteliers by shifting share away from OTAs and driving tangible results across individual properties or portfolios through industry-leading, AI-powered customer data platforms.

• Founded: No information is available on the exact founding date or founder(s).

• Key People:

• Bryson Koehler - CEO

• Dan Hang - President, COO

• Gary Lawrence - Chief Financial Officer

• Marcy Webster - Chief of Staff

• David Stephens - Chief Technology Officer

• Doug Tilford - Chief Revenue Officer

• Karen Stephens - Chief Marketing Officer

• Jodi Weintraub - Chief Human Resources Officer

• Headquarters: 2 Embarcadero Center, 8th Floor, San Francisco, CA, 94111

• Number of Employees: Approximately 480 employees, globally referred to as "Revinators."

• Revenue: No specific revenue figures are available.

• What The Company is Known For: Revinate is known for its involvement in the hospitality industry, offering a direct booking platform focusing solely on hoteliers’ needs, managing over 950M guest profiles, and driving $17.2 billion in direct revenue for more than 12,500 hotels worldwide.

Products

Revinate provides a suite of solutions to enhance hotel operations, guest engagement, and revenue management:

1. Revinate Guests

• Description: The core data platform that allows hoteliers to understand, segment, and activate guest data.

• Key Features:

• Rich Guest Profiles™ for unified 360 views of guests

• Advanced segment builder

• Arrivals & departures reporting

• Loyalty tiers

2. Revinate Marketing

• Description: An integrated email marketing product aimed at achieving direct bookings and ancillary revenue.

• Key Features:

• AI-powered content and image generation

• Drag & drop email composer

• Automated and one-time campaigns

• Upsell and upgrade features

3. Revinate Ivy

• Description: An AI-powered messaging service working round the clock to enhance guest experiences.

• Key Features:

• Two-way communication via SMS and WhatsApp

• Sentiment detection and adaptive responses

• Real-time translation and location-based messaging

• Automated campaign scheduling

4. Guest Feedback

• Description: Facilitates reputation management and guest satisfaction through surveys and analytics.

• Key Features:

• Customizable guest surveys

• Consolidated reputation management

• Sentiment analysis

• Custom reporting dashboards

5. Reservation Sales & RezForce

• Description: A voice channel product enhancing call conversion and revenue strategies.

• Key Features:

• Lead capture and agent guidance

• Cloud-based telephony

• Campaign and performance tracking

Recent Developments

• New Products Launched: No information is available about new products beyond the current product line offerings.

• New Features Added to Existing Products:

• Integration of AI-powered capabilities and automated features in Revinate Marketing and Revinate Ivy.

• Advanced segmentation and guest profiling in Revinate Guests.

• Enhanced sentiment analysis and reporting in Guest Feedback.

• New Partnerships:

• Revinate has partnered with Hapi to enable hoteliers to drive direct bookings efficiently.

• The company actively collaborates with technology, integration, and advocacy partners to enhance product offerings and industry impact.

By leveraging a comprehensive suite of solutions, Revinate continues to facilitate hoteliers in maximizing their direct bookings and guest engagement while maintaining a competitive edge within the hospitality industry.