Company Research Report: Robbu - Soluções de Atendimento

Company Overview

• Name: Robbu

• Mission of the company: To revolutionize communication between brands and their customers through advanced omnichannel solutions, integrating services, systems, and APIs.

• Founded: 2016

• Founders: Helber Campregher and Thiago Thamiel

• Key People:

• Álvaro Garcia Neto, CEO

• Helber Campregher, Co-founder & CTO

• Thiago Thamiel, Co-founder

• Raquel Tatar, CFO

• Cristiane Reis, CBO

• Headquarters: São Paulo, Brazil

• Number of Employees: No specific number provided; however, the team witnessed significant growth over the years.

• Revenue: No information is available.

• Known For: Pioneering automated communication solutions, widely recognized for its integration with major platforms like WhatsApp, Facebook, and Google, while offering cutting-edge AI-driven chatbot functionalities.

Products

Invenio Live

• Description: A platform for omnichannel customer service with integration across 10 channels.

• Key Features:

• Speedier customer service across multiple channels like WebChat, email, and social media.

• Intelligent queue management with sentiment analysis capabilities.

• Real-time simultaneous customer engagement with efficient contact segmentation and external system integration.

Invenio Center

• Description: A strategic analysis and digital campaign management center.

• Key Features:

• Operational dashboards for real-time performance tracking.

• Comprehensive reporting tools with data extraction and webhook integration capabilities.

• Active campaign management across multiple digital channels like WhatsApp, SMS, and email.

IDR Chatbot Studio

• Description: A tool for creating automated conversational experiences using AI.

• Key Features:

• Build chatbots within minutes without the need for developers.

• Broad automation capabilities with existing API integration.

• 24/7 availability with conversational audits and proactive triggers.

Positus Messenger

• Description: A WhatsApp Business platform for use on multiple computers.

• Key Features:

• Simultaneous operator support with immediate message delivery.

• Template creation with real-time approval in multiple languages.

• Integration via API and quality number monitoring.

Carteiro Digital

• Description: Secure and rapid document and invoice delivery via WhatsApp.

• Key Features:

• Instant document delivery with encryption and SSL certification.

• Delivery confirmation with analytical reporting for compliance purposes.

• Integration with CRM systems through simple REST API.

RFlow – Customer Experience

• Description: Call blocking and management to maintain high-quality customer contact.

• Key Features:

• Control for outgoing call permissions with importable contact lists.

• Cross-channel contact management across digital and telecommunication platforms.

• Dynamic API-based call management aligned with client business rules.

Recent Developments

• New Products Launched: No specific new products mentioned; however, existing products continuously leverage cutting-edge technologies.

• New Features Added: Not explicitly specified, but there is continuous improvement and rollout of advanced solution features such as 2-factor authentication for SMS services.

• New Partnerships:

• Established noteworthy partnerships with public entities like the Supreme Federal Court and National Civil Defense in Brazil.

• Collaboration with defense systems for alerting natural disaster warnings across the country.

Robbu continues to spearhead innovation in the omnichannel communication domain, focusing on integrating smart technologies to enhance customer engagement and operational efficiency. The company boasts an impressive growth curve with strategic partnerships and a diverse set of versatile communication solutions.