Rocket.Chat Market Research Report
Company Overview
Name
Rocket.Chat
Mission
Empower organizations to own their conversations by developing the world’s most flexible and secure open-source communications platform.
Founding Details
- Founded: 2015
- Founded By: No information is available
Key People
- Notable Mention: Stefan Teubner (IT Project Leader, Audi Business Innovation GmbH)
- Other Notable Mentions: Niki Papazoglakis (CEO at Bridge 4 Public Safety), Oliver Jägle (Software-Developer at DB Systel)
Headquarters
No information is available
Number of Employees
Over 150 Rocketeers
Revenue
No information is available
Key Attributes
Rocket.Chat is known for:
- Being the world’s largest open-source collaboration platform.
- Trusted by over 12 million users in more than 150 countries.
- Providing secure and compliant collaboration solutions.
- Enabling data privacy, customization, and broad integrations.
Products
Product Offerings
1. Team Collaboration
- Description: Brings together messages, projects, and tasks into one place to boost team productivity.
- Key Features:
- Unified messaging
- Project and task management integration
2. Omnichannel Customer Service
- Description: Enables contextual interactions with customers across different contact methods, ensuring long-term relationships and improved business outcomes.
- Key Features:
- Multichannel support
- Contextual communication capabilities
3. Chat Engine
- Description: Allows the creation of custom messaging experiences within apps or websites through integration and white-labeling Rocket.Chat components.
- Key Features:
- Custom messaging solutions
- White-label options
- Integration with app/web environments
4. Marketplace
- Description: Extends and customizes workspaces with custom apps, open APIs, powerful plugins, and webhooks.
- Key Features:
- Custom apps and plugins
- Integration with multiple tools
- Extensive customization options
Other Key Features
- Security & Compliance: End-to-end encryption, ISO 27001 certification, GDPR, CCPA, LGPD, and HIPAA support.
- Customization and Control: Open API for integrations, self-hosted or secure cloud deployment options.
Recent Developments
New Products and Features
- Rocket.Chat AI: Introduced to empower users with data sovereignty and accuracy (July 2, 2024).
- Strategic Alliance: Partnered with Bluescape to strengthen defense operations (July 9, 2024).
Partnerships
- Bluescape Partnership: To enhance defense operations.
Key Updates
- SOC 2 Type I Achievement: Recently accomplished to enhance security standards.
- Series A Bridge Funding: Raised US$10M to support further developments (July 29, 2024).
Highlights in Media
- Coverage Examples:
- Inside Matrix, the protocol that might finally make messaging apps interoperable.
- SD Times Open-Source Project of the Week: Rocket.Chat.
- Regulatory hammer looms over bank private messaging.
Additional Information
Noteworthy Customers
Organizations such as Deutsche Bahn, the U.S. Navy, and Credit Suisse.
Open Source Commitment
- Over 30K stars on GitHub for the open-source Rocket.Chat repository.
- Continuous improvements from a global community of contributors and developers.
Community Engagement
- Supports NGOs, educational institutions, and open-source communities with special rates and collaboration opportunities.
- Hosts annual face-to-face summits despite being a remote-first company.
Summary
Rocket.Chat remains a leading force in secure, compliant, and customizable collaboration solutions suitable for a broad range of industries, including government, defense, education, and commercial enterprises. Its commitment to open-source principles and data privacy has garnered it a large, dedicated user base and substantial industry recognition.
For additional queries, media requests, or deeper insights: contact Rocket.Chat’s press team at press@rocket.chat.
