Market Research Report: RocketRez

Company Overview

Name and Mission

Company Name: RocketRez

Mission: To enable unforgettable guest experiences by providing world-class ticketing and operations software, analytics on digital interactions with guests, and personalization tools that elevate the guest experience.

Founding Details

Founded By: John Pendergrast

Founded In: No information is available

Key People

John Pendergrast: Founder / CEO

Kam Sandhu: CFO

Sean Harvey: CRO

Aaron Levine: VP Engineering

Pooja Hoffman: VP Marketing

Sophie Lammers: Head of People

Headquarters

Headquarters: 40 North Gate Drive, Steinbach, MB R5G 2T9, Canada

Additional Office: 1 Research Rd, Suite 800, Winnipeg, MB R3T 6E3, Canada

Remote Team: North & South America

Employees

Number of Employees: No information is available

Revenue

Revenue: No information is available

Company Reputation

Known For: Complete ticketing and guest experience solutions that help tours and attractions of every size and vertical to maximize revenue, enhance guest experiences, and simplify operations.

Products

Product Overview

RocketRez offers an all-in-one platform designed to streamline operations, improve financial and accounting management, enhance marketing and communications, and create outstanding guest experiences.

Key Products and Features

1. Ticketing

Oversight of ticket sales and operations.

2. Inventory

Management of inventory for food & beverages, retail, etc.

3. Food & Beverage

Streamlined management for food service operations.

4. Staffing

Tools to assist with staff scheduling and management.

5. Retail

Efficient management and integration of retail operations.

6. Event Management

Handling and coordination of events.

7. Business Intelligence

Analytics tools for insight-driven decisions.

8. Dynamic Pricing

Real-time dynamic pricing to increase revenue.

9. Payments

Simplified payment processing.

10. Communications

Unified platforms for marketing and communication.

11. Customizable Checkout

Flexible and personalized checkout experiences.

12. Memberships

Management of membership programs.

13. Mobile Experience

Mobile optimization to enhance guest interactions.

14. Photo System

Integrated photo systems for guest memories.

15. OTA Connections

Connectivity with Online Travel Agencies.

16. Omnichannel Sales

Consistent sales experience across multiple channels.

High-Level Description

RocketRez provides an integrated software solution for mid-market tours and attractions, encompassing ticketing, guest experience management, operational efficiency, and business intelligence.

Recent Developments

New Products and Features

AI-Powered Communication Platform (TourOpp Go!): Acquired to enhance guest experience platform capabilities.

New UI: Focused on balancing ease of use and functionality.

Partnerships

Wild Water Adventure Park: Partnership to bring real-time sales integration and smart upselling capabilities.

The Ropes of Southern Utah: Partnership to enhance guest experience and streamline operations.

Wings and Waves Waterpark: Partnership to improve ticketing and guest experiences.

Audain Art Museum: Partnership to transform visitor experience and boost operational efficiency.

Funding and Investments

Canadian Government Funding: Received to execute growth initiatives and continue innovating in guest experiences solutions market.

Series B Fundraising: Secured $15 million USD in Series-B funding to redefine platform technology for mid-market tours and attractions.

Media Coverage

PhocusWire: Acquisition of AI Tech to enhance guest experiences.

Forbes ES: Acquired communication automation technology from TourOpp Go!

Blooloop: Detailed acquisition of communications tech specialist TourOpp Go!

The Ticketing Business News: Covered acquisition of TourOpp Go!

Yahoo Finance: Announced acquisition of communications automation technology from TourOpp Go!

citybiz South Florida: Reported RocketRez's acquisition of TourOpp Go!

Skift: Reported a funding round raising $15 million for tours and attractions operator software.

BetaKit: Announced closing of $20 million CAD Series B funding to fuel European tourism expansion.

Conclusion

RocketRez stands as a prominent player in the mid-market tours and attractions space, thanks to its innovative ticketing and guest experience solutions. Through strategic acquisitions and partnerships, RocketRez is well-positioned for sustainable growth and enhanced operational efficiency across the industry.