Sagent Market Research Report

Company Overview

• Name: Sagent LLC

• Mission: Sagent operates with a "nothing-to-hide" approach, aiming to provide transparency in network services and help clients understand their network’s potential and value.

• Founded: In 2001, during a time when the telecom industry was rapidly expanding.

• Founders: Specific founders are not mentioned.

• Key People:

• Bill Tart, CEO

• Curtis Faulkner, Vice President

• Elizabeth Smith, CFO

• Gordon Smith, Vice Chairman

• Headquarters: 120 Dividend Drive Suite 160, Coppell, Texas 75019

• Number of Employees: No information is available

• Revenue: Sagent was included on the 2020 Inc. 5000 list with an 84 percent increase in revenue from 2016 to 2019, but specific revenue figures are not listed.

• Known For: Providing network and specialty electronics equipment, repair, and maintenance services with transparent business intelligence and network analytics across the equipment lifecycle.

Products and Services

• Products Offered:

• Report: Business intelligence dashboards to improve network performance.

• Reuse: Lowering CapEx and OpEx by maximizing redeployment of assets.

• Restore: Network element support and restoration for continued use.

• Repair: Repair and refurbishing services for network parts with an extensive SKU catalog.

• Replace: Offering warrantied products sourced from a large inventory.

• Resell: Asset recovery services to generate revenue for partners.

• Key Features:

• High reliability with best-in-class equipment that exceeds OEM quality standards.

• Comprehensive analytical and operational intelligence to guide network-related decisions.

• Environmentally responsible practices focused on reducing e-waste and maximizing asset value through repair and reuse.

Recent Developments

• Rebranding: In June 2023, Sagent rebranded its repair operations to the Technical Solutions Center (TSC), expanding its capabilities in Coppell, Texas, and Rialto, California.

• Leadership Changes:

• Bill Tart appointed as CEO in February 2023.

• Elizabeth Smith appointed as CFO in May 2023.

• Partnerships:

• Partnered with Field Nation for network maintenance services in February 2021.

• Partnered with Bird for RF equipment repair services in January 2021.

• New Products and Services:

• Launched Sagent Insights network data reporting and analytics platform in October 2019.

• Awards and Recognition:

• Achieved Great Place to Work certification multiple times with high employee satisfaction results.

Additional Information

• Sagent's Approach: Consistently emphasizes a transparent, data-driven strategy to enhance network value and reduce hidden risks.

• Strategic Development: Investments in engineering and technology are key drivers for Sagent’s service offering expansions and operational growth.