Company Research Report: Salesfloor

Company Overview

Name and Mission

Salesfloor
Salesfloor revolutionizes the retail sales and service experience by combining the human connection and the power of AI. Their mission is to unlock the power of today’s omnichannel sales associate by connecting them with shoppers online and in-store.

Founding Information

Founded: 2013

Founders: No information is available

Key People

Chief Executive Officer (CEO): Oscar Sachs

Chief Client Officer (CCO): Ben Rodier

Chief Technology Officer (CTO): Rob Simora

Headquarters

Location: 651 Notre Dame West, Suite 350, Montreal, QC, H3C 1H9

Number of Employees

No information is available

Revenue

No information is available

Known For

Salesfloor is known for revolutionizing the online shopping experience by combining Virtual Shopping, Clienteling, and AI-Assisted Selling. They provide a comprehensive customer engagement platform that unifies these components to facilitate seamless online and in-store shopping experiences.

Products

Overview of Products

1. Virtual Shopping
2. Clienteling
3. Salesfloor Maestro AI™
4. Salesfloor Connect™
5. Salesfloor Engage™
6. Salesfloor Xperience™
7. Salesfloor for Retail

Detailed Descriptions and Key Features

Virtual Shopping

Description: Enables online customers to interact with store associates in real-time through video, live chat, e-mail, SMS, and appointment requests.

Key Features:

Live chat/video shopping

Storefronts™

Appointment Management

Conversational Chatbots

Clienteling

Description: Empowers associates to serve customers in a personalized way across all channels, supporting meaningful relationships.

Key Features:

Customer Insights

Customer Management

Smart Tasks™

Customer Boards

Email, SMS, and Social Outreach

Salesfloor Maestro AI™

Description: AI-powered virtual advisor offering natural conversational AI, engineered for a personalized brand experience.

Key Features:

Conversational AI with ChatGPT™

Visual Browsing & AI Product Tagging

Personalized Recommendation Engine

Site Personalization

Salesfloor Connect™

Description: Connects product experts from stores and HQ with online shoppers for personalized recommendations and higher conversion rates.

Key Features:

Conversation UX

Multi-channel product expert availability

Dynamic Routing for Availability & Messaging

Real-Time Product Information and Inventory Data

Salesfloor Engage™

Description: Bridges the online-offline service gap by enabling associates to serve customers in a personalized way in-store and online.

Key Features:

Virtual storefronts

Appointment booking

Lookbooks/customer boards

Social selling

1:1 outreach

Salesfloor Xperience™

Description: Enhances customer loyalty through personalized and timely outreach that anticipates their needs.

Key Features:

Customer profile and history

Customer management

Automated smart tasks

Marketing 1: Many tasks

Salesfloor for Retail

Description: Provides an immersive and seamless shopping experience across all retail channels.

Key Features:

White glove onboarding

Integration with legacy platforms

Geo-location and dynamic routing

Multi-channel customer service

Recent Developments

New Products Launched

1. Maestro AI™: A Conversational AI Associate for Digital Commerce designed to offer online sales assistance and personalized product recommendations using AI.

New Features Added

1. SocialShop Feature for Salesfloor: Allows associates to share shoppable Instagram posts with customers and receive credit for sales through Instagram.

Partnerships

1. PUMA India Partnership (June 8, 2023): Enabled PUMA's online customers to connect with offline store associates for a personalized shopping experience.

Awards

1. Red Herring Top 100, North America
2. Best Omnichannel CX
3. Best Omnichannel Customer Experience Solution
4. Salesforce Commerce Cloud Demo Jam Competition
5. Entrepreneurial Circle Awards
6. Fashion Innovation Award from the Canadian Arts & Fashion Awards

Additional Information

Recognized Industry Leadership

Salesfloor has reported significant sales and conversion improvements, with a notable $14,000 fine timepiece sale credited to a recent task executed via the platform.

Case Studies

Cos Bar: Significant clienteling sales increase by 554% quarter over quarter.

Ben Bridge Jeweler: Emphasis on leveraging Salesfloor to professionally curate jewelry selections and provide personalized customer experiences.

Conclusion

Salesfloor's robust platform and innovative solutions empower retail associates to create seamless and personalized shopping experiences across various channels, driving sales and enhancing customer loyalty.