Satisfi Labs Market Research Report
Company Overview
Name
Satisfi Labs
Mission of the Company
Satisfi Labs’ mission is to make AI hirable.
Founding
Founded in 2016
Founders
No information is available.
Key People
- Don White - CEO, Co-Founder
- Randy Newman - CPO, Co-Founder
- Danika Wong - CMO, Head of Partnerships
- Ed Hagan - CFO
- Suri Subramanian - CTO
- Bill Bailey - CRO of Sports & Entertainment
Headquarters
802 E. Whiting Street, Tampa, Florida 33602, United States
Number of Employees
No information is available.
Revenue of the Company
No information is available.
Known For
Conversational AI platform for sports, entertainment, and tourism
Products
AI Chat
High-Level Description:
AI Chat product allows for automated, two-way conversations with guests that are consistent, scalable, and always on brand.
Key Features:
- Automated answers
- Consistent and scalable
- On-brand messaging
- Integration with large language models like ChatGPT and Google Bard
Live Chat
High-Level Description:
Seamlessly transitions from AI to live agents to let support teams handle more complex customer interactions.
Key Features:
- Smooth transition between AI and live agents
- Route conversations by team
- Customize conversations
- Analyze agent and team data
- Never lose a conversation
Recent Developments
Acquisitions
Satisfi Labs Acquires Factoreal
Recent Partnerships
- Carbonhouse: Enhanced user experience for sports and venue clients.
- Simpleview: Partnership to expand how DMOs communicate with visitors.
- Attentive: Introduced outbound SMS integration.
- accesso: Partnership to make AI accessible for tourism clients.
New Products Launched
No information is available.
New Features Added
Generative AI Integration:
- Integrated with large language models such as ChatGPT for providing up-to-date content creation.
Product Enhancements
No information is available.
Recent Strategic Investments
- Investment Partners:
- Major League Baseball
- Stadia Ventures
- TechStars
Blog Highlights
- 20 Questions to Ask Conversational AI Vendors You’re Evaluating
- Transforming How Visitors Connect: Success Stories from Leading DMOs
- Satisfi Labs Introduces Integration with carbonhouse
Client Success Stories
- Houston Astros: Modernized their ticketing system using AI Chat, leading to $232,000 in-ticket sales through chat during the 2022 season.
- Premiership Rugby: Handled a surge in ticketing questions around the Gallagher Premiership Final effectively with AI Chat, resulting in 347 hours saved in just 10 days.
- American Express Presents BST Hyde Park: Managed roughly 113,000 messages in 17 days with AI Chat, saving over 1,750 operational hours.
Conclusion
This high-level overview emphasizes Satisfi Labs' significant strides in integrating conversational AI into the sports, entertainment, and tourism industries with notable clients and impactful partnerships. The company's flexibility, customer-focused product offerings, and rapid growth through strategic acquisitions underline its position as a leader in conversational AI technologies.
