Company Market Research Report: Sendcloud
Company Overview
Name: Sendcloud
Mission: Sendcloud's mission is to simplify the shipping process for e-commerce businesses, making it as efficient and cost-effective as possible.
Founded: 2012
Founders: No specific names provided in the data.
Key People: Information not provided.
Headquarters:
- Eindhoven: Stadhuisplein 10, 5611 EM Eindhoven, The Netherlands.
- Munich: Fürstenrieder Str. 70, 80686 Munich, Germany.
- London: 84 Eccleston Square, Pimlico, SW1V 1PX London, England.
Number of Employees: 400
Revenue: Information not available.
Known For: Sendcloud is recognized as Europe's #1 shipping software trusted by 23,000 businesses. It automates and optimizes the shipping process for e-commerce companies, helping them save time, money, and effort on logistics.
Products
Shipping Automation
- Description:
- A tool to create customized, scalable, and flawless shipping workflows.
- Automates label creation, tracking emails, and returns process.
- Key Features:
- Automated label creation
- Tracking notifications
- Integration with 50+ e-commerce platforms
- Manage shipping methods and carriers
Returns
- Description:
- Simplifies return processes with a customizable portal.
- Enables creating return labels and managing returns easily.
- Key Features:
- Branded return portal
- Return label printing in bulk
- Return methods and carriers integration
- Digital QR codes for returns
Checkout
- Description:
- Optimizes checkout by offering the best delivery options to customers.
- Key Features:
- Dynamic checkout API
- Wide variety of delivery options
- Pre-negotiated rates
- Delivery date picker
International Shipping
- Description:
- Provides easy tools to ship globally.
- Key Features:
- Integration with 100+ carriers
- Automatic generation of customs documents
- Service point network
- Cost-effective international shipping
Tracking
- Description:
- Brands the tracking experience to engage customers.
- Key Features:
- Branded tracking pages and emails
- Real-time updates
- SMS notifications
- Multi-language tracking
Pack & Go
- Description:
- Improves pick and pack processes to speed up order processing.
- Key Features:
- Customized packing slips
- Picking lists
- Integration with handheld scanners
Shipping Intelligence
- Description:
- Provides insights into carrier performance for proactive issue management.
- Key Features:
- Performance analytics
- Cost-effective shipping recommendations
- Enhanced customer experience insights
Recent Developments
Product Updates and Features
- Order API V3: Launched to sync all orders with Sendcloud for better shipping management. Features batch creation/update of orders and retrieval of order lists.
- New Packing Slips: Introduced customizable and modern-designed packing slips with options for product images and custom notes.
- Return Rules Automation: New rules for automating returns based on weight, refund method, and brand integration.
- SMS Tracking Alerts: New feature for sending real-time SMS alerts to customers about their orders' status.
- Post-Purchase Emails: Capability to send automated post-purchase emails for reviews, product instructions, and enhancing customer relationships.
Partner Network
- Expanded partner network for e-commerce agencies, technology solutions, and integration partners to extend Sendcloud’s value to customers.
Customer Success
- Testimonials from various businesses like Boots and KLEIR highlight the efficiency and scalability gained from using Sendcloud.
- Sendcloud helps customers manage a significant number of shipments more efficiently, reducing costs and manual work.
Summary
Sendcloud has established itself as a pivotal player in the e-commerce logistics sector, consistently innovating to enhance its product suite and expand its market reach. With an impressive roster of features across its product categories, Sendcloud aims to simplify and streamline shipping, tracking, returns, and more, thereby providing substantial value to e-commerce businesses of all sizes.
