SentiSum Company Profile

Background

SentiSum, founded in 2015 and headquartered in London, United Kingdom, is a privately held company specializing in AI-driven customer experience analytics. The company's mission is to transform customer feedback into actionable insights, enabling businesses to enhance customer satisfaction and build stronger brands. SentiSum operates within the business productivity software industry, focusing on automating the analysis of customer interactions across various channels.

Key Strategic Focus

SentiSum's strategic objectives include:

• Real-Time Customer Feedback Analysis: Utilizing advanced AI and Natural Language Processing (NLP) technologies to analyze customer interactions in real-time, providing immediate insights into customer sentiments and issues.

• Multi-Channel Integration: Consolidating feedback from diverse sources such as support tickets, surveys, social media, and voice calls into a unified platform, offering a comprehensive view of the customer journey.

• Simplified Implementation: Emphasizing ease of use with quick setup times and high user adoption rates, ensuring that businesses can rapidly deploy and benefit from the platform without extensive training or resources.

Financials and Funding

SentiSum has secured funding to support its growth and development:

• Seed Funding: In August 2017, the company raised $700,000 in a seed funding round.

• Total Funding: As of January 2025, SentiSum has raised a total of $500,000 over four funding rounds.

• Revenue: The company's estimated annual revenue is approximately $1.8 million, with a revenue per employee of $70,000.

Technological Platform and Innovation

SentiSum's platform is distinguished by several proprietary technologies and methodologies:

• Advanced AI and NLP: The platform employs sophisticated AI and NLP algorithms to process and analyze large volumes of customer feedback, identifying key themes and sentiments across multiple languages.

• Real-Time Analytics: SentiSum provides real-time scanning and analysis of customer conversations, enabling businesses to address issues promptly and proactively.

• Generative AI Interface: The user interface leverages generative AI to simplify data analysis, allowing users to navigate complex datasets and extract meaningful insights efficiently.

Leadership Team

• Sharad Khandelwal: Co-Founder and CEO. Sharad has been instrumental in steering SentiSum's strategic direction and technological advancements since its inception.

• Oleksander Bondarev: Co-Founder. Oleksander has played a pivotal role in developing the company's AI and NLP technologies.

Competitor Profile

Market Insights and Dynamics

The customer experience analytics market is characterized by rapid growth, driven by increasing demand for real-time insights into customer sentiments and behaviors. Businesses are seeking advanced solutions to enhance customer satisfaction and loyalty, leading to a competitive landscape with numerous players offering diverse technologies and services.

Competitor Analysis

SentiSum faces competition from several notable companies:

• Clarabridge: Founded in 2005, Clarabridge offers a customer experience management platform that analyzes customer feedback across various channels.

• LogiSense: Established in 1998, LogiSense provides usage-based billing solutions and competes in the professional services space.

• InMoment: Founded in 2002, InMoment specializes in experience improvement platforms, offering tools to analyze and act on customer feedback.

• SurveySparrow: A feedback analytics platform that enables businesses to create engaging surveys and analyze customer sentiments.

• SurveyMonkey: A widely used survey platform that provides tools for collecting and analyzing customer feedback.

Strategic Collaborations and Partnerships

SentiSum has engaged in strategic partnerships to enhance its market position:

• Ascensos: Partnered with SentiSum to leverage AI-driven customer experience analytics, aiming to improve customer service operations.

• MakesYouLocal: Collaborated with SentiSum to enhance customer experience strategies through advanced analytics.

Operational Insights

SentiSum differentiates itself through:

• Real-Time Insights: Providing immediate analysis of customer feedback, allowing businesses to address issues proactively.

• Comprehensive Integration: Unifying feedback from multiple channels into a single platform, offering a holistic view of the customer experience.

• User-Friendly Interface: Emphasizing simplicity and ease of use, ensuring high adoption rates across organizations.

Strategic Opportunities and Future Directions

SentiSum is poised to capitalize on several strategic opportunities:

• Expansion into New Markets: Leveraging its AI capabilities to enter new industries and geographic regions.

• Product Enhancement: Continuously improving its platform with advanced features and integrations to meet evolving customer needs.

• Strengthening Partnerships: Building on existing collaborations and seeking new alliances to enhance service offerings and market reach.

Contact Information

• Website: www.sentisum.com

• LinkedIn: SentiSum LinkedIn Profile

• Headquarters: London, United Kingdom