Senture, LLC Company Profile

Background

Overview

Founded in April 2003, Senture, LLC is a privately held company headquartered in London, Kentucky. Specializing in large-scale, complex contact center and Business Process Outsourcing (BPO) services, Senture serves leading federal and state government agencies as well as commercial organizations. The company integrates multiple interaction touchpoints—including telephone, correspondence, email, chat, and web—to ensure consistent and accurate information delivery across all channels.

Mission and Vision

Mission: To provide nimble BPO services to a variety of clients by leveraging our people, technology, and partnerships.

Vision: To be a trusted long-term partner for our clients by enhancing the customer-service experience and optimizing value.

Core Values

We do the right thing.

We empower our people.

We care to be great.

We perform for our clients.

Key Strategic Focus

Senture's strategic focus centers on delivering transformational BPO services and solutions across a dynamic range of industries. As the largest pure-play contact center in the federal government sector, Senture provides fundamental support essential for a citizen-first experience. The company's accelerated growth has expanded its capacity to serve industry partners and clients at federal, state, and local levels.

Areas of Specialization

Inbound Contact Center Services: Combining industry best practices with multi-vertical services and a motivated workforce to deliver consistent experiences across all contact channels, thereby increasing customer satisfaction and reducing client costs.

Data Management: Offering comprehensive data management solutions to support client operations.

IT Support: Providing 24/7 IT support to address technological concerns, enhancing the customer experience for all partners.

Primary Markets

Senture primarily serves the public sector, including federal, state, and local government agencies, as well as regulated industries such as healthcare. The company also extends its services to commercial clients in sectors like hospitality, tourism, and financial services.

Financials and Funding

Revenue

As of May 2025, Senture's annual revenue reached approximately $750 million.

Acquisition History

December 2021: Teleperformance SA acquired Senture for $400 million, fully financed through debt. This strategic acquisition enhanced Teleperformance's capabilities in U.S. government services, aligning with its goal to expand in high-value digital solutions.

Technological Platform and Innovation

Senture leverages state-of-the-art technology combined with highly skilled staff, in-depth training programs, and exceptional quality assurance programs to deliver high-quality, accurate, and timely responses to customers. The company's multichannel contact center and BPO solutions provide clients with strategies and performance needed to exceed goals, drive customer satisfaction, and produce improved outcomes.

Leadership Team

Ron Dull: President of Teleperformance Government Services and President of Senture LLC. With over 30 years of experience in consulting and BPO services, Ron has held senior leadership roles at Accenture, Concentrix, Sutherland Global Services, and Lookout Advisors. He has driven significant transformation and citizen care optimization for clients such as the U.S. Postal Service and the U.S. Centers for Medicare & Medicaid.

Bob Tisone: Executive Vice President of Business Development for Senture and Teleperformance Government Services. A 25+ year veteran of managed services BPO in the U.S., Bob has extensive experience modernizing government operations to improve citizen engagement and outcomes. He served as a commissioned officer in the U.S. Army, holding operational, combat, and leadership positions.

Michael Bryant: Executive Vice President of U.S. Public Sector. With 30 years of experience in managed services BPO, Michael leads business development for Teleperformance’s U.S. federal, state, and local government practice. Since joining Senture in 2012, he has been instrumental in growing the business unit’s annual revenue from $12 million in 2012 to nearly $200 million in 2022.

John Loughlin: Vice President of Federal Business Development. With over 20 years of experience in customer service operations, John is passionate about problem-solving and process improvement when working with customers. He enjoys fishing, riding his road bike, and serving as a board member for non-profits he supports.

Roel Cruz: Executive Vice President of Program Management and Contact Center Operations. With over 20 years of call center leadership experience, including 10 years in government call centers, Roel is responsible for Senture’s operations and program management teams. In 2020, he launched Senture’s McAllen, Texas call center, growing it to over 2,000 employees.

Competitor Profile

Market Insights and Dynamics

The BPO industry, particularly in the government services sector, is highly competitive, with several key players offering similar services. The market is characterized by a focus on digital transformation, customer experience management, and the integration of advanced technologies to enhance service delivery.

Key Competitors

Teleperformance: A global leader in digital business services, specializing in customer experience management, AI, and digital transformation solutions. Teleperformance serves clients across various industries worldwide, emphasizing innovation and a high-touch, high-tech approach.

Sykes Enterprises, Incorporated: A multinational BPO company offering customer engagement services, including customer care, technical support, and sales.

Everise: A global experience company specializing in transforming customer experiences through innovative solutions in healthcare, technology, and financial services.

Convergys: Provides customer management and information management products, primarily to large corporations.

TTEC: Offers customer experience technology and services, focusing on customer engagement and digital transformation.

VXI Global Solutions, LLC: Delivers BPO services, including customer care, technical support, and sales, with a focus on technology and innovation.

Alorica: Provides customer experience solutions across various industries, emphasizing digital transformation and customer engagement.

Sitel Group: Offers customer experience management services, including customer care, sales, and technical support.

Conduent: Provides business process services, including customer care, transaction processing, and digital payments.

Arvato: Delivers BPO services, including customer support, supply chain management, and digital marketing.

Strategic Collaborations and Partnerships

In December 2021, Senture was acquired by Teleperformance SA for $400 million. This strategic acquisition enhanced Teleperformance's capabilities in U.S. government services, aligning with its goal to expand in high-value digital solutions. Senture's strong presence in government and healthcare support services made this acquisition a pivotal step for Teleperformance's growth.

Operational Insights

Senture operates with a focus on delivering high-quality, accurate, and timely responses to customers through its modern high-tech facilities. The company's existing capacity and infrastructure provide more than 3,400 seats corporate-wide to support more than 6,800 agents in seven offices in Kentucky and Texas, encompassing over 328,000 square feet of space to support growth.

Strategic Opportunities and Future Directions

As a values-driven, nimble organization with a central vision, Senture continues to expand its services and best practices on a commercial level. With new and innovative solutions, the company secures its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals, including healthcare, hospitality and tourism, and financial services.