Serfin 97 S.r.l. Company Profile

Background

Overview

Serfin 97 S.r.l., established in 1989, is an Italian company specializing in credit recovery and customer relationship management services. With over three decades of experience, Serfin 97 has positioned itself as a key player in the financial services sector, offering comprehensive solutions to optimize internal credit management processes for businesses.

Mission and Vision

The company's mission is to enhance the efficiency of internal processes through effective credit management, a strategic and vital activity for every economic operator. Serfin 97 aims to be a reliable partner for companies seeking integrated and fully automated solutions to maximize cash flow and reduce customer churn.

Primary Area of Focus

Serfin 97 focuses on providing services such as debt collection, customer relationship management (CRM), teleselling, telemarketing, web sales, web care, proactive engagement, mystery shopping, asset custody, and call center operations.

Industry Significance

Operating within the financial services and fintech sectors, Serfin 97 plays a crucial role in assisting businesses with credit recovery and customer engagement, thereby contributing to the stability and growth of the Italian economy.

Key Strategic Focus

Core Objectives

Credit Recovery: Implementing efficient strategies to recover outstanding debts, thereby improving clients' cash flow.

Customer Relationship Management: Enhancing customer engagement through tailored CRM solutions to foster long-term relationships.

Operational Efficiency: Streamlining internal processes to deliver cost-effective and timely services to clients.

Specific Areas of Specialization

Early Collection and Performing Credit Management: Specializing in proactive credit management to prevent delinquencies and manage performing credits effectively.

Integrated Solutions: Offering a comprehensive suite of services from initial reminders to factoring, addressing the entire credit cycle.

Key Technologies Utilized

Automated Platforms: Utilizing advanced technology platforms to provide smart working solutions and manage a nationwide network of collaborators.

Data Analytics: Employing data-driven approaches to analyze credit portfolios and customer behavior, enabling informed decision-making.

Primary Markets Targeted

Serfin 97 primarily serves businesses in Italy, including banks, financial companies, utilities, and service providers, assisting them in managing and recovering debts effectively.

Financials and Funding

Funding History

As of the latest available information, Serfin 97 S.r.l. operates as a privately held company. Specific details regarding funding rounds and investors are not publicly disclosed.

Financial Performance

Revenue: In 2024, Serfin 97 reported a revenue of €15,888,816, indicating a 22.44% increase from the previous year.

Net Profit: The company achieved a net profit of €570,823 in 2024.

Employee Costs: The total cost of personnel amounted to €4,088,400 in 2024.

Capital Structure

Serfin 97 S.r.l. has a share capital of €500,000, reflecting a stable financial foundation.

Pipeline Development

As a service-oriented company specializing in credit recovery and customer relationship management, Serfin 97 S.r.l. does not have a product pipeline or clinical trials. Instead, the company focuses on continuously enhancing its service offerings and operational processes to meet the evolving needs of its clients.

Technological Platform and Innovation

Proprietary Technologies

Automated Credit Management Systems: Developing and utilizing proprietary systems to automate and streamline credit recovery processes.

Customer Engagement Platforms: Implementing advanced CRM platforms to manage customer interactions and data effectively.

Significant Scientific Methods

Data Analytics and Machine Learning: Applying data analytics and machine learning algorithms to predict payment behaviors and optimize collection strategies.

AI-Driven Capabilities

Predictive Analytics: Utilizing AI to forecast credit risks and customer payment patterns, enabling proactive management.

Leadership Team

Executive Profiles

Marco Perugini – CEO: With extensive experience in financial services, Marco Perugini leads Serfin 97 S.r.l., focusing on strategic growth and operational excellence.

Key Contributions

Strategic Direction: Guiding the company towards becoming a market leader in credit recovery and customer relationship management.

Operational Efficiency: Implementing processes and technologies that enhance service delivery and client satisfaction.

Competitor Profile

Market Insights and Dynamics

The credit recovery and customer relationship management sector in Italy is characterized by a growing demand for efficient debt collection services, driven by increasing financial transactions and the need for businesses to manage receivables effectively.

Competitor Analysis

MCS-DSO: A leading French company in credit management and collection, MCS-DSO acquired an 80% stake in Serfin 97 S.r.l. in 2018, enhancing its position in the Italian market.

Eurosystem S.r.l.: Specializes in credit management and debt collection services, competing with Serfin 97 in the Italian market.

Strategic Collaborations and Partnerships

The acquisition by MCS-DSO in 2018 has strengthened Serfin 97's market position, providing access to a broader client base and advanced technological resources.

Operational Insights

Serfin 97 differentiates itself through its comprehensive service offerings, technological innovations, and a customer-centric approach, enabling it to effectively compete in the dynamic credit recovery sector.

Strategic Opportunities and Future Directions

Strategic Roadmap

Technological Advancement: Continuing to invest in AI and data analytics to enhance service efficiency and effectiveness.

Market Expansion: Exploring opportunities to expand services beyond Italy, leveraging the backing of MCS-DSO.

Service Diversification: Developing new services to meet the evolving needs of clients in the financial services sector.

Future Business Directions

Serfin 97 aims to solidify its position as a leading provider of credit recovery and customer relationship management services in Europe, focusing on innovation, customer satisfaction, and operational excellence.