Company Research Report: Serviam

1. Company Overview

Name: Serviam

Mission: Solving complex technology challenges with relentless, dedicated service.

Founded: 2011

Founders: Three telecom executives from one of the largest telecom carriers in the world.

Key People: No specific names mentioned within the provided data

Headquarters: No information is available

Number of Employees: No information is available

Revenue: No information is available

Notable For:

• Helping businesses manage their expanding network of vendors through Technology Vendor Management services.

• Filling the vendor support gap by providing the right team, a proven process, and the right tools.

2. Products

Cloud Computing

Description: Helps determine what should be moved to the cloud and how.
Key Features:

• Strategic roadmaps for cloud migration.

• Vendor analysis for optimal cloud solutions.

Networking

Description: Assist in finding the right platform and project management support for migration.
Key Features:

• Lifecycle management for networking transitions.

• Vendor troubleshooting and support during execution.

Voice & Collaboration

Description: Supports a transition to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).
Key Features:

• Project management for implementation.

• Vendor management for ongoing support.

Mobility & IoT

Description: Master the complexity of mobile environments and innovate.
Key Features:

• Strategic roadmaps for mobile and IoT solutions.

• Coordination with vendors for seamless integration.

Security

Description: Unify siloed security solutions into one powerful strategy.
Key Features:

• Comprehensive security assessments.

• Unified security platforms through vendor partnerships.

Managed Services

Description: Finds the right vendor and provides ongoing support for managing the relationship.
Key Features:

• Lifecycle management for vendor relationships.

• Comprehensive support from project management to billing reconciliation.

3. Recent Developments

Recent Developments:

• Serviam has a 97% client retention rate, serving some of the largest privately-owned firms and multiple Fortune 1000 companies.

New Products Launched: No information is available

New Features Added to Existing Products: No information is available

New Partnerships: No information is available

Testimonials

• Director of IT, Residential Services Company: "Serviam can very quickly get to the footprint, order, and magnitude of what you’re dealing with. I was saving money and had a better partner in place."

• CFO of Financial Services Firm: "Thank goodness we had Serviam to advocate on our behalf. They're able to get to people and levels of influence within our provider that we never would be able to."

• Director of IT, Financial Services Firm: "Serviam is unique. I have more trust in them, and I feel they are truly looking out for us. If I have a problem, they just take care of it. If there’s a big problem, they have the relationships to contact who can actually get things done."

• CFO of International Hospitality Group: "They’re like an extension of my IT department that doesn’t cost me anything. The rest are just agents."

Case Studies

Residential Services

• Result: Reduced spending with a vendor in half and decreased annual commitment by $840K over a decade.

Financial Services

• Result: Achieved 20% cost savings and ensured flexibility for transitioning services without termination liabilities.

Healthcare

• Result: Increased network speed by 10x at all locations and achieved 8.9% annual savings on costs.

Transportation and Logistics

• Result: Refreshed 41% of network, increased bandwidth connectivity 4x, and saved over $2.5 million annually.

Client Case Examples

• Complex Regulated Deal: Managed several PRIs across multiple states and negotiated terms to prevent a large rate increase.

• Commitment Shortfall: Forgave a substantial contractual shortfall exceeding $400K and renegotiated contract terms.

• TLA Negotiation: Reduced TLA demands substantially, allowing for earlier transitions to new carriers.

• Dispute Resolution: Resolved multi-site MPLS network implementation delays and adjusted billing dates accordingly.

• MSA Negotiation: Pre-negotiated best-in-class terms reducing "redlining" time.

• Inventory of Services: Consolidated services resulting in optimized network design and 20% cost reduction.

This report provides comprehensive insights into Serviam’s operations, their unique value proposition, products, and significant client success stories. For more details, further data from additional sources would be required.