Service Design Collective, Inc. - Company Research Report
Company Overview
- Company Name: Service Design Collective, Inc.
- Mission: The mission of Service Design Collective is to leverage human-centered design to help partners deliver better outcomes for governments and the people they serve by looking beyond single features, products, or organizations.
- Founded: The company was founded by alumni of the United States Digital Service.
- Key People:
- Kat Jurick: Co-founder of the Office of Research, Behavior, Infrastructure, and Technology (ORBIT) at Space Force and former Director of Design at the US Digital Service.
- Eddie Hartwig: Former administrator and deputy administrator of the US Digital Service and senior advisor to the U.S. Ambassador to Austria.
- Headquarters: No information is available.
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: The company is known for its expertise in public services design and its role as a woman-owned public benefit corporation that focuses on holistic approaches to improve government services.
Products and Services
Service Design Collective offers a broad array of services primarily aimed at optimizing public services:
1. Research:
- Conducting research to meet the needs of constituents and civil servants.
2. Discovery:
- Utilizing a discovery sprint method to build common understanding within teams.
3. Strategy:
- Advising leaders on topics such as design operations, procurement design, digital services, technical hiring, and leadership.
4. Security:
- Understanding risk environments and setting appropriate security standards.
5. Experience:
- Training in human-centered design, conducting discovery sprints, and technical team collaboration.
Key Features of Services
- Human-Centered Design: Focus on designing with the end-user in mind to improve service outcomes.
- Discovery Sprints: Time-boxed method for rapidly building understanding in complex areas.
- Holistic Strategy: Integrating design with operational strategy for leadership.
- Security Standards: Providing tailored advice for organizational security needs.
Recent Developments
- Projects: Service Design Collective has been involved in significant projects including supporting the PPBE Reform Commission, conducting research on Federal security policy, and enhancing proficiency in Federal agencies.
- Advisory Roles: The organization has advised over 80 nonprofit and government organizations on topics including digital services, design operations, and technical leadership.
- Evidence-Based Policy: Delivered technical advice to Congress aimed at improving Federal hiring, budget procurement, and service delivery.
New Partnerships and Initiatives
- Collaboration: Work with the U.S. Government, international organizations, state and local governments, and other public benefit corporations.
- Recruitment: Assisting philanthropies, non-profits, and public benefit corporations in recruiting senior civic tech leadership.
Additional Information
- Certifications:
- NAICS Codes:
- 541512 — Computer Systems Design Services
- 541611 — Administrative Management and General Management Consulting Services
- 541720 — Research and Development in the Social Sciences and Humanities
- 611430 — Professional and Management Development Training
- 561312 — Executive Search Services
- 813410 — Civic and Social Organizations
- City of Boston, MA Vendor ID: 0000112299, Certified WBE & SBE
- Identifying IDs:
- SAM Unique Entity ID: UHTDJKW6N5J3
- United Nations (UNGM): 859315
This report provides an in-depth view of the Service Design Collective's mission, services, and recent activities aimed at improving public service delivery using design and technology solutions.
