Integrated Company and Competitor Report for ServiceTec

Company Overview

ServiceTec is the world's leading independent provider of managed IT services specifically for airports and airlines. Established in 1989, the company operates across North America and Europe, catering to some of the world's busiest airports, including London Heathrow, JFK, and Amsterdam Schiphol. ServiceTec is renowned for tailoring its IT support services to meet the demands of stringent Service Level Agreements (SLAs), ensuring exceptional customer service and forging strong partnerships with global airports.

Key Certifications

• ISO 9001:2015

• ISO/IEC 20000-1:2018

• ISO/IEC 27001:2013

Contact Information

• Europe & Rest of the World:

• Address: The Spirella Building, Letchworth Garden City, Hertfordshire, SG6 4ET, UK

• Phone: +44 (0) 1462 476200

• Email: info@servicetec.com

• America:

• Address: 950 Herndon Parkway, Suite 380, Herndon, VA 20170, USA

• Phone: +1 703 259 4000

• Email: info@servicetec.com

Leadership Team

• Andrew Anderson, Chairman: An original founder of ServiceTec, oversees long-term corporate strategy, applying his extensive business expertise for growth, based in Florida, USA.

• David Ison, Chief Executive Officer: Another founder of the company, leads strategic development, operating from the UK office in Hertfordshire.

• Lynne Harrison, Executive Vice President, Americas: Has established financial structures within ServiceTec since joining in 1999, overseeing operations across the Americas from Herndon, VA.

• Richard Moody, Executive Vice President - EMEA: Responsible for operations and business development across Europe, the Middle East, and Africa, operating from the UK office.

• Laura Becker, Executive Vice President - Sales and Marketing: Manages business development and client retention in America from Annapolis, MD, with extensive experience in the aviation industry.

• Pietro Como, Vice President US Operations: Overseeing US operations from New Jersey, having been with ServiceTec since 2012.

Services and Capabilities

ServiceTec delivers a suite of specialized IT services for the airport and airline industries, including:

• IT Support Services: Comprehensive management and support of IT infrastructure.

• Staff Augmentation: Providing skilled personnel tailored to client needs.

• IT Projects: Expertise in managing large-scale IT projects.

• Service Desk: ITIL-conformant service desk offering bespoke customer solutions.

• IT Consultancy & Asset Management: Strategic insights and IT asset management to ensure operational efficiency.

The company is committed to safeguarding reputations and protecting revenue, focusing on customized and robust IT solutions for its global clientele.

Recent Developments

• New Board Positions: Appointment announcements for David Ison, Lynne Harrison, and Richard Moody on September 30, 2024.

• Strategic Contracts: Secured contracts for managed IT services with Salt Lake City Department of Airports as of August 5, 2020.

Competitor Profiling

Overview

ServiceTec, with its major operations in the UK and USA, reports an annual revenue of $31.9 million and employs approximately 200 people. It services a niche market by providing IT systems support tailored to airport needs, making it a leader in this specialized field.

Key Competitors

1. Axient (formerly QuantiTech): Specializes in technical engineering services for U.S. defense agencies, expanding through strategic acquisitions.

2. Fleetio: A key player in fleet management services with a global presence, providing a comprehensive SaaS platform for fleet operations.

3. Icario (formerly ChipRewards): Focuses on web-based healthcare incentive platforms to enhance engagement for healthcare stakeholders.

4. Tessella (Capgemini Engineering): Known for analytics and data science consulting, with a broad impact across multiple sectors including life sciences and defense.

Additional Competitors

• ServiceMaster

• SILA

• Onsitego

• JMR Infotech

• WorkSmart

• Terra Firma

The competitive landscape features over 3809 active competitors across IT services, technical engineering, and fleet management sectors, each offering diverse solutions that challenge ServiceTec's core.

Strategic Position

ServiceTec thrives in its niche in providing IT support solutions tailored for airport operations. Its competitive advantage is rooted in specialized services critical for efficient and secure airport IT infrastructures, demanding high reliability and swift response capabilities. Sustaining its growth in this challenging environment necessitates continued innovation and potential strategic partnerships or expansions to broaden service scopes and technological capabilities.