ServiceWhale Company Profile

Background

Founded in 2013, ServiceWhale is a Pennsylvania-based technology company specializing in the home improvement sector. The company's mission is to streamline the process of obtaining and comparing quotes for major home improvement projects, enabling homeowners to receive instant, customized prices from local contractors without the need for in-home estimates. ServiceWhale's platform aims to enhance transparency and efficiency in the home improvement industry by providing a seamless online shopping experience for services such as HVAC installations, roofing, flooring, and more.

Key Strategic Focus

ServiceWhale's strategic focus centers on:

Automated Quoting Technology: Developing and refining proprietary software that allows contractors to pre-load pricing for their services, enabling consumers to receive immediate, customized quotes.

Enterprise Partnerships: Collaborating with major manufacturers to integrate ServiceWhale's quoting technology into their contractor directories, thereby enhancing the customer experience and providing contractors with advanced online storefronts.

Market Expansion: Extending the platform's reach to additional metropolitan areas to connect more homeowners with local contractors efficiently.

Financials and Funding

ServiceWhale has raised a total of $2.5 million in funding over two rounds. The most recent funding round, amounting to $1 million, occurred in December 2015. The company generates estimated annual revenues ranging from $5.7 million to $15.3 million, with an employee count between 17 and 109.

Technological Platform and Innovation

ServiceWhale's platform is distinguished by:

Proprietary Quoting Technology: A patent-pending system that allows contractors to pre-load service pricing, enabling consumers to receive instant, customized quotes without in-home estimates.

Advanced Contractor Directories: Customized solutions for enterprise partners that feature interactive tools such as online scheduling, messaging, and instant project quoting, enhancing contractor visibility and consumer engagement.

Integration Capabilities: The platform offers integration with various customer relationship management (CRM) systems and field service management (FSM) tools, facilitating seamless operations for contractors.

Leadership Team

Dmitri Saveliev: Founder and CEO, leading the company's strategic direction and technological innovation.

Aaron Rovner: Vice President of Business Development and Marketing, overseeing marketing strategies and business development initiatives.

Competitor Profile

Market Insights and Dynamics

The home improvement industry is experiencing significant growth, driven by increasing consumer demand for efficient and transparent service procurement. The shift towards digital solutions has led to the emergence of platforms that facilitate online service comparisons and bookings.

Competitor Analysis

Key competitors include:

Thumbtack: An online service that connects consumers with local professionals for various projects, offering a broad range of services beyond home improvement.

Angi (formerly Angie's List): A platform providing reviews and ratings of local service providers, including home improvement contractors, to assist consumers in making informed decisions.

HomeAdvisor: A digital marketplace connecting homeowners with prescreened, local service professionals for home improvement, maintenance, and remodeling projects.

Strategic Collaborations and Partnerships

ServiceWhale has established significant partnerships with leading manufacturers to enhance its platform's reach and functionality:

Noritz Corporation: A collaboration aimed at improving the online purchasing experience for tankless water heaters, integrating ServiceWhale's quoting technology into Noritz's contractor directory.

Bradford White: Partnership to provide advanced contractor profiles and quoting tools, facilitating better customer engagement and streamlined service offerings.

IKO Industries: Implementation of ServiceWhale's platform to offer instant quoting and enhanced contractor visibility for roofing products.

Operational Insights

ServiceWhale differentiates itself through:

Instant Quoting Capability: Providing immediate, customized quotes to consumers, reducing the time and effort traditionally required for obtaining service estimates.

Enterprise Integration: Offering tailored solutions for manufacturers to enhance their contractor directories, thereby improving the overall customer experience and contractor engagement.

Consumer-Centric Approach: Focusing on transparency and efficiency to meet the evolving expectations of homeowners seeking home improvement services.

Strategic Opportunities and Future Directions

ServiceWhale's future strategies include:

Geographic Expansion: Continuing to extend services to additional metropolitan areas to connect more homeowners with local contractors.

Technology Enhancement: Investing in the development of more sophisticated quoting algorithms and integration capabilities to further streamline the service procurement process.