Shared Services Connected Ltd (SSCL) Company Profile

Background

Overview

Shared Services Connected Ltd (SSCL) is a leading provider of critical business support services to the UK public sector, including the Government, Ministry of Defence, Metropolitan Police Service, and the Construction Industry Training Board (CITB). Established in 2013 as a joint venture between the Cabinet Office and Sopra Steria, SSCL has been instrumental in delivering shared services at scale, resulting in significant taxpayer savings.

Mission and Vision

SSCL is committed to transforming public sector services through innovative digital solutions, aiming to enhance customer experience and enable smarter public services. The company's vision focuses on embedding shared services into the public sector culture, driving efficiency, and delivering value for money.

Industry Significance

As the largest provider of shared services to the UK Government, SSCL plays a pivotal role in modernizing and streamlining public sector operations. By offering comprehensive services such as pensions administration, HR and payroll, finance and accounting, recruitment, contact center operations, data insight, and procurement, SSCL has achieved savings exceeding £750 million for the taxpayer.

Key Strategic Focus

Core Objectives

Digital Transformation: Implementing innovative digital solutions to modernize public sector services.

Operational Efficiency: Streamlining processes to achieve cost savings and improved service delivery.

Customer-Centric Approach: Enhancing the customer experience through tailored services and solutions.

Areas of Specialization

Pensions Administration

Human Resources and Payroll

Finance and Accounting

Recruitment and Resourcing Services

Contact Center Operations

Data Insight and Analytics

Procurement Services

Key Technologies Utilized

Robotic Process Automation (RPA): Automating routine tasks to increase efficiency.

Artificial Intelligence (AI): Leveraging AI for data analysis and decision-making processes.

Cloud Computing: Utilizing cloud platforms for scalable and flexible service delivery.

Primary Markets Targeted

UK Government Departments

Ministry of Defence

Metropolitan Police Service

Construction Industry Training Board (CITB)

Financials and Funding

Funding History

In October 2023, Sopra Steria announced the full acquisition of SSCL by purchasing the Cabinet Office's 25% stake for £82.3 million in cash. This transition marked SSCL's evolution from a joint venture to a wholly owned subsidiary of Sopra Steria.

Financial Performance

Revenue Growth: SSCL has trebled its revenues from 2014 to 2023.

Cost Savings: Achieved savings exceeding £750 million for the taxpayer through efficient service delivery.

Technological Platform and Innovation

Proprietary Technologies

Intelligent Ecosystem: Launched in 2020, this platform integrates various services, providing users with seamless access to necessary tools and information.

Significant Scientific Methods

Robotic Process Automation (RPA): Automating high-volume, repetitive tasks to improve efficiency and accuracy.

Artificial Intelligence (AI): Implementing AI-driven analytics for enhanced decision-making and service optimization.

Leadership Team

David Morris: Chief Executive Officer (CEO)

Background: Extensive experience in leading large-scale transformation programs within the public sector.

Contributions: Oversees strategic direction and operational excellence at SSCL.

Maria Greene: Director

Background: Seasoned accountant with a strong track record in financial management and governance.

Contributions: Ensures financial integrity and compliance within the organization.

John Neilson: Director

Background: Extensive leadership experience in the technology and services sector.

Contributions: Provides strategic guidance and oversight to SSCL's operations.

Leadership Changes

In October 2023, following the acquisition by Sopra Steria, SSCL transitioned from a joint venture to a wholly owned subsidiary. This structural change did not affect the existing management team, ensuring continuity in leadership and strategic direction.

Competitor Profile

Market Insights and Dynamics

The shared services market within the UK public sector is characterized by a focus on cost reduction, process standardization, and digital transformation. Organizations are increasingly seeking partners that can deliver comprehensive, scalable solutions to enhance operational efficiency.

Competitor Analysis

Siamo Group: Provides personnel solutions, including recruitment, training, HR, payroll, and IT services.

Staffline Group: Offers recruitment and outsourced human resource services across various sectors.

Empresaria: An international specialist staffing group offering a range of recruitment and HR-related services.

Impellam Group: Specializes in staffing and managed services solutions, operating across multiple sectors.

These competitors focus primarily on staffing and recruitment services, whereas SSCL differentiates itself by offering a broader range of integrated business support services tailored to the public sector.

Strategic Collaborations and Partnerships

SSCL's transition to a wholly owned subsidiary of Sopra Steria in 2023 has strengthened its market position, enabling further investment in innovation and service enhancement. This collaboration leverages Sopra Steria's expertise in consulting, digital services, and software development to drive SSCL's growth and service delivery capabilities.

Operational Insights

Strategic Considerations

Market Position: As the largest shared services provider to the UK Government, SSCL holds a dominant position in the market.

Competitive Advantages: SSCL's comprehensive service offerings, focus on digital transformation, and proven track record of delivering significant cost savings provide a competitive edge over other market players.

Strategic Opportunities and Future Directions

Strategic Roadmap

Service Expansion: Continuing to broaden service offerings to meet evolving public sector needs.

Technological Innovation: Investing in emerging technologies such as AI, machine learning, and cloud computing to enhance service delivery.

Market Penetration: Exploring opportunities to extend services to additional public sector organizations and agencies.

Future Business Directions

SSCL aims to build upon its solid foundation by driving further innovation, enhancing customer experience, and delivering additional value to the public sector. The company's focus on digital transformation and operational efficiency positions it well to meet future challenges and opportunities within the industry.

Contact Information

Website: SSCL Official Website

LinkedIn: SSCL LinkedIn Profile

Twitter: @SSCL_UK

Note: For privacy and security reasons, specific contact details such as addresses, phone numbers, and email addresses are not provided in this profile.