Sharesource Company Profile

Background

Sharesource is a global Business Process Outsourcing (BPO) company specializing in providing creative services, digital solutions, and customer support. Founded in 2013, Sharesource has established itself as a leader in connecting skilled professionals from developing countries with tech-led businesses worldwide. The company operates as a social enterprise, aiming to empower individuals by offering meaningful work opportunities that might be unavailable in their home countries. Sharesource is B Corp certified, reflecting its commitment to ethical business practices and positive social impact.

Key Strategic Focus

Sharesource focuses on building high-performing remote teams for clients in the technology sector. The company's strategic objectives include:

Core Objectives: Enhancing client operations through cost-effective and efficient outsourcing solutions, fostering global talent connections, and promoting social impact through employment opportunities.

Areas of Specialization: Creative services, digital marketing, customer care, and technical support.

Key Technologies Utilized: Advanced data management tools, digital content creation platforms, and customer relationship management (CRM) systems.

Primary Markets Targeted: Tech-led businesses in Australia, the UK, and the Americas.

Financials and Funding

Specific details regarding Sharesource's funding history, total funds raised, recent funding rounds, and notable investors are not publicly disclosed. As a B Corp certified company, Sharesource is committed to balancing profit and purpose, ensuring that its financial strategies align with its social and environmental goals.

Pipeline Development

As a BPO company, Sharesource's "pipeline" pertains to its service offerings and client engagements rather than product development. The company continually refines its service delivery models and expands its client base to include a diverse range of industries seeking outsourcing solutions.

Technological Platform and Innovation

Sharesource leverages several technological platforms and methodologies to deliver its services:

Proprietary Technologies: Sharesource utilizes advanced data management tools to analyze product utilization, identify savings opportunities, and maintain clinical product quality.

Significant Scientific Methods: The company employs data-driven approaches to uncover achievable savings and align clinical practices with best standards.

Leadership Team

Specific details about Sharesource's leadership team are not publicly disclosed. However, the company operates as a social enterprise, indicating a leadership structure focused on balancing business objectives with social impact.

Leadership Changes

There is no publicly available information regarding recent significant changes or appointments within Sharesource's leadership team.

Competitor Profile

Market Insights and Dynamics

The global BPO industry is experiencing steady growth, driven by the increasing need for businesses to optimize operations and reduce costs. Sharesource operates in a competitive landscape, offering specialized services that cater to tech-led businesses seeking outsourcing solutions.

Competitor Analysis

While specific competitors to Sharesource are not detailed in the available information, the company operates in a competitive BPO market, facing competition from other firms offering similar outsourcing services.

Strategic Collaborations and Partnerships

Sharesource has engaged in strategic partnerships to enhance its service offerings:

Partnership with Blue.Point SCS: In March 2023, Sharesource partnered with Blue.Point SCS to drive utilization efficiencies and savings for its members. This collaboration aims to analyze product utilization, identify savings opportunities, and maintain clinical product quality.

Operational Insights

Sharesource's strategic considerations include:

Major Competitors: The company operates in a competitive BPO market, facing competition from other firms offering similar outsourcing services.

Market Position: Sharesource positions itself as a BPO company specializing in connecting skilled professionals from developing countries with tech-led businesses, emphasizing its social enterprise model.

Competitive Advantages: Sharesource's B Corp certification and focus on social impact differentiate it from competitors, appealing to businesses seeking ethical and socially responsible outsourcing partners.

Strategic Opportunities and Future Directions

Sharesource's strategic roadmap includes:

Future Business Directions: Expanding its service offerings to cater to a broader range of industries and businesses seeking outsourcing solutions.

Opportunities for Expansion: Leveraging its B Corp certification and social enterprise model to attract clients prioritizing ethical and socially responsible business practices.

Positioning for Future Objectives: Sharesource's commitment to balancing profit and purpose positions it to achieve future objectives by appealing to businesses that value social impact alongside operational efficiency.