ShipWorks Company Research Report
1. Company Overview
Name
ShipWorks
Mission of the Company
To enable customers to focus on their business growth and success by providing a worry-free shipping solution that "Just Works."
Founded
ShipWorks has been on the forefront of eCommerce shipping since 2000.
Key People
- Tim Reibling, CEO of Vega Direct (Customer testimonial)
- Maurice Dunn, Project Manager of Goodwill Central Texas (Customer testimonial)
- Brian Whiting, Warehouse Manager at 1st Phorm (Customer testimonial)
- Wendy Griffith, Operations Manager at Blue Sky Scrubs (Customer testimonial)
Headquarters
No information available.
Number of Employees
No information available.
Revenue
No information available.
What is the Company Known For
ShipWorks is known for its desktop software solution that provides high-efficiency, multi-carrier shipping options for high-volume warehouses and eCommerce merchants.
2. Products
Shipping Software
ShipWorks offers an on-premise Windows software solution tailored for high-volume warehouse operations and eCommerce merchants. It includes cloud components for enhanced functionality.
Key Features of Shipping Software
- Intelligent Order Routing: Efficiently directs orders to appropriate shipping channels.
- Batch Processing: Handles multiple orders simultaneously to save time.
- Scan to Ship: Streamlines the shipping process using barcode scanning.
- Customizable Automations: Allows for tailored shipping workflows.
Integrations
ShipWorks provides over 70 built-in integrations, API connectivity, and ODBC capabilities, allowing seamless connections with various ERP systems, WMS, and sales channels.
3. Recent Developments
New Features
1. Boost Security with Scan-to-Ship User Type: Enhances security and compliance for businesses by introducing a restricted user type.
2. Tokenized Fields for Dynamic Third-Party Billing: Facilitates more secure and efficient billing processes for drop shippers and warehouse shippers.
New Partnerships
1. Partnership with Onyx Products: Launched a shipping supplies page to aid customers in acquiring necessary shipping materials.
4. User Testimonials
Goodwill Central Texas
Solution: Transitioned from manual Excel spreadsheets to an automated system using ShipWorks.
Outcome:
- Enhanced fulfillment workflow efficiency.
- Enabled automation of address validation, batch orders, and reduced operational costs.
- Enabled printing of USPS Intelligent Mail Barcodes.
- Simplified complex fulfillment processes, leading to increased customer satisfaction.
1st Phorm
Solution: Adopted ShipWorks to handle high-volume ecommerce orders efficiently.
Outcome:
- Reduced manual processing and increased fulfillment speed.
- Achieved substantial savings on shipping costs with multiple carrier integrations.
- Automated filtering and batch processing of orders.
Blue Sky Scrubs
Solution: Leveraged ShipWorks for more efficient and automated order shipping.
Outcome:
- Drastically reduced the time spent on printing shipping labels.
- Utilized automation and address validation to streamline processes.
- Significant cost savings from optimized international shipping and rate comparisons.
5. Pricing Plans
Ecommerce Professional
- $149/mo
- Shipments: 5,000 per month
- Includes phone and email support, unlimited users, Best Rate Tool, and unlimited White-Glove Support.
Warehouse Essential
- $349/mo
- Shipments: 12,000 per month
- Includes all features of the Ecommerce plan, plus Guided Onboarding Setup and Intelligent order routing.
Warehouse Professional
- $599/mo
- Shipments: 25,000 per month
- Includes all previous features.
Warehouse Elite
- $799/mo
- Shipments: 50,000 per month
- Includes all previous features.
6. Case Studies
Goodwill Central Texas
Challenge: Needed to meet USPS label requirements and maintain automation discounts.
Solution: Implemented ShipWorks for automated label generation, address validation, and batch processing.
Result: Enhanced workflow efficiency, cost savings, and customer satisfaction.
1st Phorm
Challenge: Manual order processing was inefficient and time-consuming.
Solution: Adopted ShipWorks for seamless integration with multiple sales channels and carrier services.
Result: Significantly reduced labor costs, improved processing speed, and enhanced customer service.
Blue Sky Scrubs
Challenge: Time-intensive shipping processes.
Solution: Utilized ShipWorks for automation, address validation, and batch printing.
Result: Improved shipping efficiency, reduced workload, and substantial cost savings.
Conclusion
ShipWorks stands out as a vital tool for high-volume ecommerce merchants and warehouses, offering comprehensive solutions that enhance efficiency, reduce costs, and automate processes to meet the dynamic needs of the shipping industry.
Contact Information
Sales:
- Phone: 417-283-8548
- Email: sales@shipworks.com
Customer Support:
- Phone: 314-455-6370
- Email: support@shipworks.com
For further information, please visit the ShipWorks official website.
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