Silver Softworks Market Research Report

Company Overview

• Name: Silver Softworks

• Mission: Silver Softworks is committed to helping businesses grow by leveraging Salesforce's CRM platform, from concept to cloud.

• Founded: 2015

• Founders: Chris Aldridge (CEO) and Nick Fisher (COO).

• Key People:

• Chris Aldridge - CEO

• Nick Fisher - COO

• Zak Crammond - Nonprofit Practice Lead

• Tim Johnson-Reynolds - Head of Consulting

• Headquarters: 50 Liverpool Street, London, EC2M 7PY

• Number of Employees: Approximately 30

• Revenue: No information is available

• Known For: Silver Softworks is known as a leading UK-based Salesforce consultancy specializing in implementing complex Salesforce systems and providing continuous improvement and support services.

Products and Services

Products Offered

1. Sales Cloud:

• Description: A comprehensive CRM platform to manage customer data, marketing, lead generation, and analytics. It is highly customizable.

• Key Features:

• Automates the sales process

• Streamlines manual tasks

• Provides extensive reporting and dashboard capabilities

2. Service Cloud:

• Description: Dedicated customer service-focused CRM to manage support teams and enhance customer relationships.

• Key Features:

• Automates customer service tasks

• Simplifies communication channels

• Supports comprehensive case management

3. Pardot (Marketing Cloud Account Engagement):

• Description: A marketing automation tool for email marketing and lead nurturing.

• Key Features:

• Personalizes email marketing

• Facilitates automated communication

• Tracks engagement and nurtures prospects

4. CPQ (Configure, Price, Quote):

• Description: A business solution to streamline quoting, pricing, and ordering processes.

• Key Features:

• Offers guided selling and pricing consistency

• Automates subscription billing and renewals

• Provides robust revenue recognition capabilities

5. Experience Cloud:

• Description: A platform to create branded portals for customers, partners, and employees.

• Key Features:

• Facilitates customer and partner engagement

• Allows personalized community building

• Supports document sharing and training resource access

6. Field Service Lightning:

• Description: Manages field operations, dispatching, and equipment tracking.

• Key Features:

• Optimizes field workforce organization

• Monitors equipment usage and stock levels in real-time

• Utilizes mobile capabilities for tracking and reporting

7. Marketing Cloud:

• Description: Engages and tracks customer interactions across platforms.

• Key Features:

• Supports email, social media, and mobile marketing

• Provides visual reports on marketing efforts

• Facilitates real-time customer engagement

8. Nonprofit Cloud:

• Description: Developed specifically for nonprofits to enhance Salesforce for fundraising and grant management.

• Key Features:

• Offers constituent and donor management

• Automates donor lifecycle tracking

• Enables detailed donor relationship management

Key Services

• Salesforce Implementation & Strategic Consulting: Specialist services for implementing comprehensive Salesforce solutions.

• Managed Services: Continuous support and development packages for sustained improvement and integration.

• Quick Starts: Rapid Salesforce set-up designed for straightforward Salesforce adoption.

• CRM Health Check: Audit of current Salesforce systems to identify and resolve issues.

Recent Developments

• New Products/Features:

• No specific new product launches are mentioned.

• Noteworthy Developments:

• Attained Summit (Platinum) partnership status in late 2022, one of the smallest partners to achieve this.

• Transitioned to a fully remote working model since 2020 in response to remote work trends.

• ISO 9001, ISO 27001, and Cyber Essentials accreditations were gained for enhanced security and quality assurance.

• New Partnerships:

• No specific partnerships have been mentioned.

Conclusion

Silver Softworks has established itself as a key player within the UK Salesforce ecosystem by providing expert services tailored to small and mid-market businesses and nonprofits. With a successful history of diverse Salesforce projects, it remains committed to supporting client growth through bespoke Salesforce solutions and aligned services.