Company Research Report: Silverblaze

Company Overview

• Name: Silverblaze

• Mission of the Company: To empower utility companies with tools to improve financial performance, operational efficiency, and customer engagement.

• Founded: 1999

• Founders: No information is available

• Key People:

• Adam Smith, Senior Vice President

• Kevin Branyan, VP Operations

• Vijay Desouza, VP Research & Development

• Kathy Davis, Director, Support Services

• Kartik Iyer, Director, R&D

• Greg McCarthy, Director, Sales & Marketing

• Headquarters: 401-45 Vogell Road, Richmond Hill, ON, Canada, L4B 3P6

• Number of Employees: No information is available

• Revenue: No information is available

• What is the Company Known For: Providing utility companies with award-winning customer engagement platforms to enhance service through digital transformation, analytics, and self-service modules.

Products

Silverblaze Customer Portal

• Description: A customizable self-service web portal solution enabling utility customers to manage their accounts, usage data, and billing directly from their devices.

• Key Features:

• E-billing and payment options

• Customer usage analytics

• Notifications and alerts

• Conservation and demand management

Silverblaze Smart Forms

• Description: Intuitive and easy-to-navigate forms designed to improve utility customer service processes and data management.

• Key Features:

• Automation of manual processes

• Integration with existing systems

• Enhanced data collection and tracking

• Accessibility for diverse customer needs

Commercial & Industrial Demand Portal Module

• Description: Tailored for large commercial and industrial accounts to manage energy demands and costs efficiently.

• Key Features:

• Real-time integration and data visualization

• Multiple units of measure support

• Automated demand data reporting

• High-usage alerts and interactive charting

Recent Developments

• New Functionality Introduced (April 29, 2022): Silverblaze introduced new features to help utility customers save energy and water.

• Acquisition (June 18, 2020): Harris expanded its utilities portfolio through acquiring Silverblaze.

• Expansion and Relocation: Silverblaze moved to a brand new office and celebrated its 20th anniversary at CSWeek with world-class partnerships and innovations (April 8, 2019).

• Anniversaries and Recognition: Silverblaze celebrated decades of success in providing innovations concerning utility customers' portals and engagements.

Conclusion

This report presents Silverblaze as a key player in the utility customer engagement market, leveraging its well-rounded suite of products and deep expertise in system integration to enhance clients' operational efficiency and customer satisfaction. The company's continuous innovation and strategic partnerships support its mission to lead digital transformations for utilities worldwide.