Silverware Inc. - Company Market Research Report

Company Overview

Name: Silverware

Mission: Driving efficiency and profitability in the hospitality industry by providing advanced technology to enhance every aspect of guest experiences.

Founded: No information is available.

Founders: No information is available.

Key People:

• Taki Kastanis, Owner and Founder at Yolk (client testimonial)

• Austin Segal, Vice President at Curator Hotel & Resort Collection (client testimonial)

• Ted Chuckmala, Vice President, Business Solutions, Technology at Accor Hotels (client testimonial)

• Matt Johnny, Operations at The Other Bird Restaurant Group (client testimonial)

• Lana Zilyuk, Manager Business Projects, Solution Delivery at Chartwell (client testimonial)

Headquarters: 2800 14th Avenue, Unit 2, Markham, ON, Canada L3R 0E4

Number of Employees: No information is available.

Revenue: No information is available.

What is the Company Known For:
Silverware is reputed for providing robust and revolutionary technology solutions in the hospitality sector, specifically tailored for tier-one hotels & resorts, multi-unit restaurant operations, and larger venues. It serves top hospitality brands globally by focusing on efficiency and enhancing guest experiences.

Products

1. Point of Sale (POS):

• Description: A user-friendly point-of-sale solution designed to improve staff engagement with customers while staying informed on table statuses.

• Key Features: Fully customizable interface, real-time updates, over 100 integrations, and seamless operation.

2. GuestX Platform:

• Description: A platform designed to prioritize guest convenience, allowing them to view menus, order, and pay directly from their mobile devices.

• Key Features: Intuitive and simple technology enabling mobile ordering.

3. Mobile Technology:

• Description: A native app that provides Silverware POS mobile ordering, in addition to EMV payment processing and Room Posting on Clover & iOS devices.

• Key Features: Revolutionary user interface and mobile-centric approach.

4. Scan&Pay and Online Ordering:

• Description: Solutions that offer ease of payment and ordering for guests, increasing operational efficiency.

• Key Features: Contactless and fast transactional capabilities.

5. Silverware Pay, CRM & Loyalty Systems:

• Description: Systems designed to enhance customer relationship management and encourage loyalty among users.

• Key Features: Integrated loyalty program features and customer rewards.

6. Self-Serve Kiosks:

• Description: Enables guests to place orders independently, reducing wait times and improving service efficiency.

• Key Features: Hands-on ordering and information kiosks for enhanced customer service.

Recent Developments

Recent Developments:

• Integration with Libro to elevate the restaurant experience (2024-04-05).

• Expansion of partnership with the Pacific Hospitality Group to implement Silverware POS in luxury lifestyle hotels (2024-01-05).

New Products Launched: No specific new product launches reported within the provided data.

New Features Added to Existing Products:

• Customizability in POS solutions to enhance business operations (2024-08-08).

• Technological transformations have been embraced, serving hospitality needs efficiently (2024-07-22).

• Loyalty program enhancements to boost restaurant success (2024-07-03).

New Partnerships:

• Curator Hotel & Resort Collection selected Silverware as a preferred provider for POS and mobile ordering solutions (2021-12-16).

• Belmond Hotels selected Silverware for all food and beverage outlets (2022-02-15).

Conclusion

Silverware remains a pivotal player in the hospitality technology industry, continuing to innovate with its robust POS systems and mobile technology solutions. The company's integration with prominent hospitality groups and the ongoing enhancement of its product offerings underscore its commitment to serving iconic hospitality brands globally.