Company Market Research Report: SIRKit

Company Overview

Name and Mission of the Company

Name: SIRKit

Mission: SIRKit is committed to building long-term relationships while protecting and empowering its partners. They stand by the effectiveness of their IT offerings, aiming to be the last IT partner a company ever needs and to provide exceptional IT services that meet customer expectations.

Founding Details

Founded: 2007

Founder: Kris Wilkinson

Key People in the Company

Kris Wilkinson - Founder & CEO

Kevin Hubbard - Chief Operating Officer

Richard Fullbrook - Service Delivery Manager

Michael Kulpa - Proactive Team Manager

Oscar Cortes - Projects Team Manager

Shiraz Patel - Centralized Services Manager

Michael Fox-Junker - Business Development Manager

Colin Stephens - Human Resources Manager

Headquarters

Location: Unit 217, 236 91 Street SW, Edmonton AB, T6X 1W8, Canada

Number of Employees

Employees: 40+

Revenue

Revenue: No information is available.

Company Recognition

Known For: SIRKit is known for providing award-winning Managed IT Services including cyber-security, helpdesk, monitoring, consulting, and strategic advisory services for businesses across Canada.

Products and Services

Products Offered

1. Managed IT Services

Comprehensive IT management including support and proactive maintenance.

2. Cyber Security

Security solutions to protect organizations from cyber threats.

3. Cloud Solutions

Implementing cloud technologies like Microsoft 365 and Azure to enhance business efficiency.

4. Co-Managed IT

Collaborative IT management services for internal IT teams.

5. Helpdesk/Support

Support services with a high Customer Service Rating and quick response times.

6. IT Consulting & Project Management

Advisory services to help organizations align their technology strategies with their business goals.

7. Microsoft 365

Solutions to improve collaboration and productivity using Microsoft’s suite of cloud-based applications.

Key Features

90% client retention rate over 10+ years for Managed IT Services.

95%+ Customer Satisfaction (CSAT) score, indicating high levels of customer satisfaction.

Certified Microsoft Solutions Partner, showcasing their expertise and reliability in implementing Microsoft solutions.

Average helpdesk hold time of 36 seconds ensures prompt customer service.

Recent Developments

Recent Developments in the Company

No information is available on specific recent developments regarding company's internal changes or leadership shifts.

New Products Launched

No information is available on newly launched products.

New Features Added to Existing Products

Emphasis on upgrading and preparing systems for the end-of-life of Microsoft Windows 10 and transition to Windows 11 to avoid increased operational risks and costs.

Partnerships

Maintains a strategic partnership with Microsoft, being a certified Microsoft Solutions Partner.

Summary

SIRKit is a well-established managed IT service provider based in Edmonton, Canada, known for its proactive and security-first approach. Over nearly two decades, it has built a reputation for delivering reliable IT services and solutions tailored to various industries, including non-profits and professional services. SIRKit prides itself on high customer retention and satisfaction, underpinned by its certified partnership with Microsoft. The company continues to focus on cloud-integrated solutions and IT consulting to drive client success in an increasingly digital world.