Overview
Skilljar is a premier customer education platform based in Seattle, established in 2013 by Sandi Lin and Jason Stewart. The company focuses on developing enterprise-grade training solutions to enhance product adoption and bolster customer retention through its innovative Learning Management System (LMS).
Products and Services
Skilljar provides a comprehensive suite of tools designed to onboard, engage, and retain customers at scale. The platform supports multimedia course creation, an intuitive, mobile-responsive learning environment, and automated CRM data integrations. This facilitates effective customer and partner training, positioning Skilljar as a leader in the customer education market. Notable clients include organizations like Tableau, Verizon, and U-Haul, reflecting the company's capability to serve diverse industries and maintain strong customer relations.
Leadership Team
- Sandi Lin, CEO & Co-founder: Former Product Manager at Amazon with academic credentials from MIT and Stanford GSB.
- Jason Stewart, CTO & Co-founder: Experienced engineering manager from Amazon with a history in software startups.
- Frank Maylett, President, GTM Group: Oversees marketing, sales, revenue operations, and customer experience; previously held positions such as CRO at Instructure and CEO of Rizepoint.
- Ashley Keller, Vice President of People: Focuses on developing a robust company culture and employee success, with over 14 years in people management.
- Tammy Hahn, Senior Vice President of Product: Brings more than a decade of experience in product design and user experience to Skilljar.
Financial Performance and Achievements
Skilljar has secured a total of $53.1 million in funding across several rounds, most notably a $33 million Series B led by Insight Partners in 2020. These funds support the company's expansion efforts, product development, and market outreach initiatives. Skilljar's rapid growth and innovation have been recognized by industry accolades, including recognition as a category leader by G2 and placement on the Inc. 5000 list for fastest-growing private companies in America.
Market Position and Impact
Skilljar's solutions significantly improve business outcomes for its clients, such as enhancing Net Promoter Scores (NPS), reducing support tickets, and driving revenue growth. These benefits are evidenced by a 229% increase in new bookings and a 290% rise in total training hours delivered year-over-year. Skilljar's influential role in customer education is further validated by a 4.5-star rating from Gartner Peer Insights. For further exploration or partnership opportunities, visit [www.skilljar.com](https://www.skilljar.com).
Competitor Profiling
Skilljar operates within a competitive landscape in the customer education platform sector, where several learning management systems (LMS) vie for market share. Key competitors include Docebo, Thought Industries, TalentLMS, Absorb LMS, and Litmos. These platforms distinguish themselves through unique features, strategic global operations, and innovative technological integrations.
Docebo
Established in 2005 in Italy, Docebo has a global presence with offices in the US, UK, and other regions. The company is listed on the Toronto Stock Exchange and NASDAQ, offering scalable, AI-driven learning solutions with a cloud-based LMS designed for both internal and external stakeholders.
Thought Industries
Founded in 2013, Thought Industries provides advanced cloud platforms primarily for B2B and B2C training solutions, focusing on external customer and partner training to enhance business outcomes like revenue growth and retention. The company is headquartered in Boston with a global presence.
TalentLMS
Launched in 2012, TalentLMS is a cloud-based platform powered by Epignosis, serving over 11,000 customers and 11 million learners. Known for its ease of use, gamification, and compliance features, it supports diverse training needs across various sectors.
Absorb LMS
Renowned in the learning technology space, Absorb LMS offers AI-powered platforms with robust capabilities for corporate training. The platform is used by over 28 million users worldwide and emphasizes customer success and continual improvement.
Litmos
Operating since 2007, Litmos provides a comprehensive LMS renowned for its ease of use and customer-centric approach. The platform supports 30 million users in 150 countries and is known for fostering enterprise growth through diverse learning solutions.
Market Trends and Insights
The competitive landscape in the customer education and LMS sector is fundamentally driven by technology and innovation. Key players emphasize cloud-based solutions, AI integration, and enhanced user experiences to stand out. Scalable, personalized learning and achieving measurable business outcomes are core focus areas. As the demand for versatile LMS platforms increases, the emphasis on advanced integrations, user engagement, and supportive learning ecosystems continues to shape industry dynamics.
Skilljar, as a customer education platform, leverages its market position to prioritize customer-centric and contemporary training solutions in its strategic operations.
