Smarsh Inc. Market Research Report

Company Overview

• Name: Smarsh Inc.

• Mission: Smarsh is the global leader in digital communications capture, archiving, and oversight. The company aims to help organizations embrace innovation and manage risk.

• Founded: 2001

• Founder: Stephen Marsh

• Key People:

• CEO: Kim Goodman Crawford

• Chief Marketing Officer: Dr. Maureen Schumacher

• Chief Technology Officer: Vinay Mehta

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Smarsh is known for its industry-leading capabilities in capturing, archiving, and overseeing digital communications to ensure compliance in highly regulated sectors such as financial services and government agencies.

Products

Overview of Offerings

1. Connected Archive
2. Professional Archive
3. Enterprise Archive
4. Vendor Risk Management
5. Communication Compliance
6. Data Migration & Consolidation
7. Information Governance
8. Legal & Discovery

Product Descriptions

Connected Archive

• Description: A comprehensive solution to capture and manage communications data from over 100 channels, ensuring compliance and enabling efficient e-discovery.

• Key Features:

• Supports email, social media, mobile/text messaging, instant messaging, collaboration tools, websites, and voice.

• Top-tier security with flexible deployment.

• Native format capture and message threading for full conversational context.

Professional Archive

• Description: A robust archiving platform designed for compliance and productivity, tailored specifically for smaller enterprises.

• Key Features:

• Capture of email, mobile, social media, and other communication channels.

• Integrated search and review capabilities.

• Simplified user interface for ease of use.

Enterprise Archive

• Description: A cloud-native, scalable, and compliant storage solution that meets stringent regulatory standards, such as FINRA, IIROC, FCA, MiFID II, and GDPR.

• Key Features:

• Petabyte-scale storage with elastic compute.

• Highly configurable policies and integration with downstream applications.

• Triple-active geodiverse hosting for maximum reliability.

Vendor Risk Management

• No high-level description available.

Communication Compliance

• Description: Solutions designed to secure, monitor, and maintain compliance across diverse communication platforms.

• Key Features:

• Capturing and integrity preservation of communications across multiple channels.

• Real-time monitoring, blocking, and alerting.

• Regulatory compliance with bodies such as FINRA, SEC, IIROC, FCA, and more.

Data Migration & Consolidation

• Description: Streamlined migration from legacy archives to modern, scalable solutions.

• Key Features:

• Supports over 100 communication channels.

• Ensures compliance and enhances data governance.

• Cost-effective and scalable cloud-native storage solutions.

Information Governance

• Description: Solutions for managing and protecting electronic communications data to mitigate risk and enhance compliance.

• Key Features:

• Comprehensive capture of communications with native format preservation.

• Real-time monitoring and alerting.

• Integration with CRM and other business systems.

Legal & Discovery

• Description: A solution designed to simplify and expedite the e-discovery process.

• Key Features:

• Centralized, indexed archive for all communications.

• Advanced, granular search capabilities.

• Integration for streamlined legal hold and export processes.

Recent Developments

Key Announcements

1. Global Expansion:

• New Costa Rica office to leverage local talent for global support.

• Entry into the LATAM market.

2. Executive Appointments:

• Dr. Maureen Schumacher appointed as Chief Marketing Officer.

• Vinay Mehta appointed as Chief Technology Officer.

3. Strategic Acquisitions:

• Acquisition of TeleMessage to strengthen communications compliance leadership.

4. Partnerships and Integrations:

• Integration with OpenAI’s ChatGPT Enterprise Compliance API.

• Collaboration with Verizon for streamlined mobile compliance.

5. Industry Recognition:

• Named in Inc. 5000 list for 17 consecutive years.

• Recognized as a top player in the 2024 Radicati Market Quadrant for Information Archiving.

• Various awards for compliance technology and customer support.

New Product Features

1. Enhanced Risk Detection:

• Major improvements in the communications surveillance capabilities, as per the new Risk Detection Scenario Catalog.

2. Enterprise Conduct:

• Upgrades to utilize machine learning and natural language processing for better risk detection and mitigation.

3. UI/UX Improvements:

• Simplified user interfaces and dashboards for various compliance tools.

No further proprietary or sensitive commentary has been included to avoid potential legal infringements. All the above information is strictly compiled from the available data and organized accordingly for clarity and detail.