Market Research Report: Smartcom Business Communications
Company Overview
Name:
Smartcom Business Communications
Mission:
To provide business-critical cloud applications, VoIP, Internet, and collaboration services for businesses ranging from small enterprises to large corporations. The company's focus lies in delivering competitive advantage through quality customer-facing business applications, leveraging technology, speed to market, and cost-efficiency.
Founded:
No information is available.
Founders:
No information is available.
Key People:
No specific key people identified.
Headquarters:
No information is available.
Number of Employees:
No information is available.
Revenue:
No information is available.
Known For:
Smartcom is known for its highly adaptive and agile communication solutions such as Hosted PBX, VoIP, auto attendant, work-from-home solutions, call forwarding, and comprehensive call management systems.
Products
Business Phone Systems
- Hosted PBX: A cloud-based business phone system aimed at driving business performance with capabilities such as VoIP, auto-attendant, call forwarding, voicemail to email, ring groups, and mobility options.
- VoIP: Crystal clear voice services that make communication efficient and integrate well with existing business phone systems or cloud applications.
- Mobile App: Enables mobility by turning mobile phones into a Hosted PBX system allowing team members to work from anywhere.
Cloud Call Centre
- Inbound Call Management: Advanced inbound call handling with features like ACD & IVR, call recording, live call monitoring, report dashboard, and 1300 number call tracking.
- Predictive Dialler: Increases productivity for outbound call operations with features like dynamic dialing modes (predictive, power, and progressive), customized agent scripting, call wrap-ups, and real-time performance reports.
- Unified Communications: Includes video conferencing, instant messaging, presence, and collaboration tools integrated with phone systems and call centers.
Recent Developments
Recent Developments in the Company
- No information is available regarding any mergers, acquisitions, or significant shifts in business strategy.
New Products Launched
- Unified Communications integrated with Microsoft Teams and Webex Calling, enhancing collaboration across the enterprise.
- SmartTrak 1300 Numbers: Smartcom introduced a dynamic call tracking feature to measure marketing campaign effectiveness and improve business decision-making processes.
New Features Added to Existing Products
- Voicemail to Email and Fax to Email integrations to improve information flow and accessibility.
- Mobile Workplace: Enhanced work-from-anywhere capabilities through mobile applications and unified communications integration.
- Performance Management Reports: Advanced dashboard features added to provide operational transparency and better decision-making.
New Partnerships
- No information is available regarding recent partnerships or collaborations.
This report was compiled based on the data available from Smartcom Business Communications. For further information or inquiries, contact Smartcom at 1300 196 386 or email info@smartcombusiness.com.
© 2024 Smartcom Business Communications. All Rights Reserved.
