Company Research Report: SoluCX

Company Overview

• Name: SoluCX

• Mission: To give voice to the customer so that companies can provide a better experience.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Tiago Serrano (CEO and Co-Founder)

• Yuzo Tamaru (Head of Product and Co-Founder)

• Luis Rodolfo (Head of Sales and Co-Founder)

• Marcelo Gunji (CFO)

• Felipe Oliveira (CTO)

• Alexandro Gatti (COO)

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: SoluCX is recognized for its comprehensive solutions in Customer Experience (CX), offering education, consulting, and technology to generate insights and empower businesses in the era of customer centrality.

Products

CX Platform

• Description: Connects the voice of customers to the organization.

• Key Features: Integration of feedback through diverse channels, monitoring of NPS, CSAT, CES metrics, and acting on insights to improve products and processes.

EX Platform

• Description: Connects employee feedback to the organization.

• Key Features: Real-time feedback collection, analysis of employee satisfaction metrics like eNPS, and deriving insights for enhancing employee experience.

Customer Insights

• Description: Provides market insights by mapping consumer opinions.

• Key Features: Utilizes a broad panel of respondents for market research, offering brands strategic intelligence and competitive benchmarking.

Experience Awards

• Description: Recognizes companies that excel in customer experience.

• Key Features: Awards and recognition system to highlight and benchmark CX excellence among businesses.

SoluCX Consulting

• Description: Provides strategic guidance for customer experience success.

• Key Features: Expert consultation focused on enhancing customer interactions and operational success in CX.

CX Experts

• Description: Connects clients with CX specialists.

• Key Features: Partnership program offering expertise and support in customer experience advancements.

CX Desk

• Description: Efficient customer service management tool.

• Key Features: Automated and efficient multi-channel customer interaction management using AI.

Recent Developments

• Recent Product Launches: No information is available.

• New Features:

• Integration of generative AI (OpenAI and ChatGPT) for rapid comment classification and operational insights.

• Launched Smart Survey for quick customer feedback.

• Partnerships:

• SoluCX has become a strategic partner for various industries, providing customized technology solutions for customer feedback.

• Other Developments:

• Recognized by multiple awards for excellence in customer service and feedback solutions, including the 100 Open Startups and Prêmio Conarec 2022.

This report provides a comprehensive view of SoluCX based on the available data, reflecting its strategic positioning and innovative approach in customer experience solutions.