Company Market Research Report: SP Data Digital

Company Overview

• Name: SP Data Digital

• Mission: SP Data Digital aims to drive revenue growth for brands by enhancing customer experiences through the integration of AI technology with expert sales and CX operations.

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Dan Plashkes: CEO & Co-Founder

• Ken Crema: Partner & Chairman

• David Borts: Partner & CTO

• Brian Cato: President & Chief Diversity Officer

• John Battaglia: Chief Commercial Officer

• Sara Henderson: VP of Human Resources

• Marie Diks: VP of Client Success

• Justin Porter: SVP of Operations

• Karliegh Heatley: Director of Sales Operations

• Shilpa Ranjan: Vice President of Finance

• Headquarters:

• U.S. HQ: Cleveland, OH

• Canada HQ: Toronto, ON

• Number of Employees: No information is available.

• Revenue: No information is available.

• What is the company known for: SP Data Digital specializes in improving sales efficiency and enhancing customer experiences through the use of AI technology and specialized sales teams.

Products

Product Overview

SP Data Digital offers various solutions that combine AI with specialized sales and support teams to enhance customer and sales interactions.

1. AI Powered Sales Teams

• Description: Combines AI and machine learning technologies with specialized sales teams.

• Key Features:

• Sales Efficiency: Streamlines sales processes to engage potential customers effectively.

• Improved Customer Retention: Anticipates customer needs for proactive engagement.

• Customer Personalization: Analyzes data to offer personalized customer experiences.

• Scalability: Supports business growth without compromising quality.

• Industry Expertise: Assigns associates who specialize in specific business sectors.

• Actionable Insights: Provides insights into customer behavior and market trends.

• Seamless Integration: Integrates solutions with existing systems to enhance efficiency.

2. Generative AI

• Description: Utilizes algorithms and models to create human-like customer interactions.

• Key Features:

• Enhanced Customer Interactions

• Personalized Solutions

• 24/7 Availability

• Efficiency and Cost Savings

• Enhanced Employee Performance

3. Virtual Tech Support

• Description: Facilitates live video interactions between customers and experts.

• Key Features:

• Reduces first call resolution time.

• Decreases unnecessary hardware replacements and truck rolls.

Recent Developments

• New Products Launched: No information is available.

• New Features Added:

• Introduction of SP Data Digital’s contact center solution powered by IrisCX, enhancing customer engagements with smart video solutions.

• Partnerships:

• Partnership with IrisCX to integrate a smart video platform for improved customer experience through visual on-demand video interactions.

SP Data Digital creates solutions that enhance customer interactions, increase sales effectiveness, and improve customer satisfaction. Their offerings are tailored to specific industry needs with an emphasis on innovation and technology, particularly utilizing AI to drive business growth.