Company Research Report: Specialized Collections Systems, Inc.

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Company Overview

• Name: Specialized Collections Systems, Inc. (SCS)

• Mission of the Company: To provide reliable, professional, and results-driven debt collection solutions to the medical accounts receivable industry, allowing patients to resolve their debt with dignity and respect.

• Founded: 1976 by Ken and Diane Akre

• Key People:

• Megan Hebert, President & Chief Executive Officer

• Kellie Pettaway, Director of Operations

• Headquarters: Houston, Texas

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: Leading third-party medical debt recovery agency recognized for its results-driven approach with high client satisfaction and adherence to compliance, technology, and innovation in medical debt recovery.

Products

• Name: Skip Tracing

• Description: Advanced technologies to locate and connect with patients quickly, expediting debt recovery.

• Key Features: Access to public and private repositories, fast and effective process.

• Name: Credit Reporting

• Description: Weekly updates on qualified bad debt, enabling regular opportunities for debt resolution.

• Key Features: Tailored debt resolution plans to improve patients' credit.

• Name: Third Party Debt Recovery

• Description: Expertise in medical collection, using technologies and sophisticated data-analysis reporting systems.

• Key Features: High-quality technology, intuitive industry knowledge.

• Name: Account Consolidation

• Description: Seamless linking of accounts across medical specialties to reduce collection costs.

• Key Features: Identifies and recovers balances owed through linked accounts.

• Name: AI - Artificial Intelligence

• Description: Intelligent software platform, iBot Alex, for multilingual and 24/7 patient engagement.

• Key Features: Simultaneous patient connections, multiple language support.

• Name: BI - Business Intelligence

• Description: In-depth data mining and analysis for transforming collection reports into clear KPIs.

• Key Features: Comprehensive collection platform, central database since 1976.

• Name: Consulting Services

• Description: Offers a unique perspective on the billing/recovery process from start to finish.

• Key Features: Available for new initiatives and process development.

• Name: Patient Payment Advisors

• Description: Bi-lingual team assisting patients with understanding bills and creating customized plans.

• Key Features: Average 14.5 years of tenure, compassionate approach.

• Name: Full Suite Payment Communication Channels

• Description: Multi-channel communication to improve debt recovery.

• Key Features: E-mail, SMS, voicemail, iBot, phone, and postal services.

• Name: Account Audit Program

• Description: Audits to ensure the legitimacy of bad debt before engaging in full collection efforts.

• Key Features: Custom Audit Letter Program, risk and cost reduction.

• Name: Customized-Client Workflows

• Description: Designing workflows tailored to client needs.

• Key Features: Easy client referral processes, customized to client systems.

• Name: AR Clean Up and Recovery

• Description: Ongoing audit and cleanup of Accounts Receivable operations.

• Key Features: Contingency fee schedule, cash flow management support.

Recent Developments

• Recent Developments:

• Recognition of Megan Hebert as ACA International Speaker of the Year in January 2025.

• Achieved HIPAA Compliance in February 2022.

• New Products Launched: No information is available

• New Features Added to Existing Products: No information is available

• New Partnerships: No information is available

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Note: This report contains only the information retrieved from the provided data. Fields with no available information have been noted as such.