Sprinklr Company Research Report
Company Overview
- Name: Sprinklr Inc.
- Mission: To enable every organization on the planet to make their customers happier.
- Founded: 2009 by Ragy Thomas
- Key People:
- Ragy Thomas, Founder & Co-CEO
- Trac Pham, Co-CEO
- Diane Adams, Chief Culture & Talent Officer
- Scott Harvey, Chief Customer Officer
- Amitabh Misra, Chief Technology Officer
- Arun Pattabhiraman, Chief Marketing Officer
- Manish Sarin, Chief Financial Officer
- Jacob Scott, General Counsel & Corporate Secretary
- Headquarters: New York City, New York, USA
- Number of Employees: No information is available
- Revenue: No information is available
- Known For: Developing enterprise software for Unified Customer Experience Management (Unified-CXM)
Products
Sprinklr offers a wide range of products categorized under four main suites:
1. Sprinklr Service
- Overview: Digital-first customer service with AI-powered platform unifying voice, digital, and social channels.
- Key Features:
- Inbound and Outbound Voice
- Social Customer Service
- Live Chat Support
- Communities
- Conversational AI Platform
- Knowledge Base Software
- Unified Agent Desktop
- Omnichannel Routing
- Supervisor Console
- AI-Powered Quality Management
- Reporting and Analytics
- Omnichannel Surveys
2. Sprinklr Social
- Overview: Manage social media across multiple brands, teams, and geographies.
- Key Features:
- Social Publishing and Engagement
- Employee Advocacy
- Social Marketing for Distributed Teams
- Social Advertising
- Conversational Commerce
- Social Customer Service
3. Sprinklr Insights
- Overview: Real-time consumer, competitor, and market insights with AI-powered accuracy.
- Key Features:
- Social Listening
- Competitive Insights and Benchmarking
- Product Insights
- Visual Insights
- Location Insights
- Media Monitoring and Analytics
4. Sprinklr Marketing
- Overview: Streamline organic and paid campaign orchestration across 30+ channels.
- Key Features:
- Content Marketing and Campaign Planning
- Social Advertising
- Marketing Analytics
- Ad Comment Moderation
Recent Developments
- Recent Developments:
- On August 15, 2024, Sprinklr announced the date for their second-quarter financial results.
- As of July 30, 2024, Sprinklr was named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software.
- On July 1, 2024, an independent study found that Sprinklr Social delivered a 327% ROI.
- On June 27, 2024, Snapchat named Sprinklr as the first partner supporting public profiles for brand management.
- New Partnerships:
- Partnership with Snapchat to help brands manage all organic and paid Snapchat content in one place.
- New Features/Products:
- On September 4, 2024, Sprinklr announced the launch of Sprinklr AI+.
- Recent enhancements in AI capabilities across all products, including AI-powered OCR technology and generative AI in customer service.
- Launched Sprinklr Digital Twin to scale generative AI across front-office teams.
Conclusion
Sprinklr is at the forefront of innovative customer experience management through its comprehensive suite of AI-powered tools. With strategic partnerships and continuous advancements in its product offerings, Sprinklr stands out as a leader in the field of Unified Customer Experience Management.
