SquadStack Company Research Report
Company Overview
Name
SquadStack
Mission of the Company
No information is available
Founding Details
- Founded: No information is available
- Founders: Apurv Agrawal (Co-Founder & CEO), Kanika Jain (Co-Founder, Product), Vikas Gulati (Co-Founder, Technology), Rishabh Ladha (Co-Founder, Business)
Key People
- Apurv Agrawal – Co-Founder & CEO
- Kanika Jain – Co-Founder, Product
- Vikas Gulati – Co-Founder, Technology
- Rishabh Ladha – Co-Founder, Business
Headquarters
- Location: Squadrun Solutions Pvt Ltd, D-18, Sector 3, Noida, Uttar Pradesh 201301
Number of Employees
- Employees: 200+ SquadStack Members
Revenue
No information is available
Company Focus
SquadStack is known for its SaaS-enabled talent marketplace for telecalling and inside sales, providing a tech-first alternative to traditional business process outsourcing (BPO) services. The company is highly regarded for its integration of technology and human expertise to optimize sales processes.
Products
Telecalling Solutions
- Description: SquadStack offers a range of telecalling solutions for various industry needs, supported by a network of trained telecallers, advanced technology, and AI-driven insights.
Key Features of Products:
1. Network of Trained Telecallers:
- Certified, vetted, and tech-enabled telecallers.
- Equipped to manage both outbound and inbound outreach efforts.
2. Analytics and Reporting:
- Monitor campaigns, track leads, analyze call quality.
- Utilize sophisticated dashboards for real-time and historical insights.
3. Lead Management & Omnichannel Outreach:
- Maximize lead connectivity and conversions.
- Initiate outreach through calls, emails, WhatsApp, SMS, and IVR.
4. AI-driven Call Quality Analysis:
- AI tools surpass industry standards to enhance call performance.
- Human expertise is integrated for actionable insights.
5. Integration & Data Security:
- Integrate call recordings and notes with CRM systems.
- ISO/IEC 27001:2013 certified measures for data security.
Tech Stack
- Cutting-edge Technology and AI-driven Insights: Ensures seamless telecalling experiences.
Other Notable Features:
- Automated Quality Check (AQC):
- AI and human-driven auditing for scalable quality control.
- Script Builder:
- Guided scripts for structured conversations and data capture.
- Workflow Builder:
- Personalized outreach workflows driven by customer profiles and behaviors.
Recent Developments
Recent Achievements
- CX Leader of the Year: Awarded at CX Strategy Summit & Awards 2024
New Products Launched
No information is available
New Features Added to Existing Products
- Omnichannel Outreach: Improved connectivity and enhanced customer journey experiences.
New Partnerships
No information is available
Case Studies & Success Stories
1. Upstox:
- Achieved a 40% increase in activations with the fully managed services of SquadStack.
- Improved onboarding processes and increased active user base.
2. Delhivery:
- Achieved 92% lead connectivity.
- Generated 62k+ revenue opportunities within 9 months through SquadStack’s fully managed services.
3. Aakash BYJU's:
- Reached 15 lakh leads in a week leveraging SquadStack’s rapid campaign setup and on-demand telecallers.
4. D2C Personal Care Brand:
- Achieved 8x ROI through SquadStack’s abandoned cart recovery calling.
Key Client Testimonials
- Satyartha Srivastava, Customer Success Lead at Upstox:
"Outsourcing to SquadStack gives us a lot of flexibility. To do anything in-house, you will need a lot of time to scale up and execute things at a fast rate. We found a great partner in SquadStack, who helped us achieve our growth goals."
- Ishita Shah, Program Manager at Delhivery:
"It is a very cost-effective model and has been extremely helpful for us. It is ever-evolving, user-friendly, and lucrative unless there are people who don’t want to try new things."
- Praveen Jain, Product Manager at Moneyview:
"The structured approach to calling has been a game changer for us. Having a clear, organized process for the callers to follow has made all the difference, creating a lot of other cascading benefits for us."
- Ronak Agarwal, Head of Marketing at Choice:
"We've achieved a great scale while keeping the costs in control. Leads are properly allocated to ensure we have a great TAT, leading to a higher connectivity rate."
Note: The above information about SquadStack has been strictly compiled from the provided data. Any missing information is explicitly mentioned.