S

squadstack

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Company Domain www.squadstack.com link_icon
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SquadStack Company Research Report



Company Overview



Name


SquadStack

Mission of the Company


No information is available

Founding Details


  • Founded: No information is available

  • Founders: Apurv Agrawal (Co-Founder & CEO), Kanika Jain (Co-Founder, Product), Vikas Gulati (Co-Founder, Technology), Rishabh Ladha (Co-Founder, Business)


Key People


  • Apurv Agrawal – Co-Founder & CEO

  • Kanika Jain – Co-Founder, Product

  • Vikas Gulati – Co-Founder, Technology

  • Rishabh Ladha – Co-Founder, Business


Headquarters


  • Location: Squadrun Solutions Pvt Ltd, D-18, Sector 3, Noida, Uttar Pradesh 201301


Number of Employees


  • Employees: 200+ SquadStack Members


Revenue


No information is available

Company Focus


SquadStack is known for its SaaS-enabled talent marketplace for telecalling and inside sales, providing a tech-first alternative to traditional business process outsourcing (BPO) services. The company is highly regarded for its integration of technology and human expertise to optimize sales processes.

Products



Telecalling Solutions


  • Description: SquadStack offers a range of telecalling solutions for various industry needs, supported by a network of trained telecallers, advanced technology, and AI-driven insights.


Key Features of Products:


1. Network of Trained Telecallers:
  • Certified, vetted, and tech-enabled telecallers.

  • Equipped to manage both outbound and inbound outreach efforts.


2. Analytics and Reporting:
  • Monitor campaigns, track leads, analyze call quality.

  • Utilize sophisticated dashboards for real-time and historical insights.


3. Lead Management & Omnichannel Outreach:
  • Maximize lead connectivity and conversions.

  • Initiate outreach through calls, emails, WhatsApp, SMS, and IVR.


4. AI-driven Call Quality Analysis:
  • AI tools surpass industry standards to enhance call performance.

  • Human expertise is integrated for actionable insights.


5. Integration & Data Security:
  • Integrate call recordings and notes with CRM systems.

  • ISO/IEC 27001:2013 certified measures for data security.


Tech Stack


  • Cutting-edge Technology and AI-driven Insights: Ensures seamless telecalling experiences.


Other Notable Features:


  • Automated Quality Check (AQC):

  • AI and human-driven auditing for scalable quality control.

  • Script Builder:

  • Guided scripts for structured conversations and data capture.

  • Workflow Builder:

  • Personalized outreach workflows driven by customer profiles and behaviors.


Recent Developments



Recent Achievements


  • CX Leader of the Year: Awarded at CX Strategy Summit & Awards 2024


New Products Launched


No information is available

New Features Added to Existing Products


  • Omnichannel Outreach: Improved connectivity and enhanced customer journey experiences.


New Partnerships


No information is available

Case Studies & Success Stories


1. Upstox:
  • Achieved a 40% increase in activations with the fully managed services of SquadStack.

  • Improved onboarding processes and increased active user base.


2. Delhivery:
  • Achieved 92% lead connectivity.

  • Generated 62k+ revenue opportunities within 9 months through SquadStack’s fully managed services.


3. Aakash BYJU's:
  • Reached 15 lakh leads in a week leveraging SquadStack’s rapid campaign setup and on-demand telecallers.


4. D2C Personal Care Brand:
  • Achieved 8x ROI through SquadStack’s abandoned cart recovery calling.


Key Client Testimonials


  • Satyartha Srivastava, Customer Success Lead at Upstox:

"Outsourcing to SquadStack gives us a lot of flexibility. To do anything in-house, you will need a lot of time to scale up and execute things at a fast rate. We found a great partner in SquadStack, who helped us achieve our growth goals."

  • Ishita Shah, Program Manager at Delhivery:

"It is a very cost-effective model and has been extremely helpful for us. It is ever-evolving, user-friendly, and lucrative unless there are people who don’t want to try new things."

  • Praveen Jain, Product Manager at Moneyview:

"The structured approach to calling has been a game changer for us. Having a clear, organized process for the callers to follow has made all the difference, creating a lot of other cascading benefits for us."

  • Ronak Agarwal, Head of Marketing at Choice:

"We've achieved a great scale while keeping the costs in control. Leads are properly allocated to ensure we have a great TAT, leading to a higher connectivity rate."




Note: The above information about SquadStack has been strictly compiled from the provided data. Any missing information is explicitly mentioned.
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