Market Research Report: StayNTouch

Company Overview

• Name: StayNTouch

• Mission: To enable hotels to operate efficiently, empower guests to choose their own experience, and fuse innovation with hospitality.

• Founded by: No information available

• Key People: Bill Fanning (New CRO, as of June 18, 2024)

• Headquarters:

• USA: 4720 Montgomery Lane, 11th Floor, Bethesda, MD 20814, United States

• Netherlands: Turfstekerstraat 63, 1431 GD Aalsmeer

• Number of Employees: No information available

• Revenue: No information available

• What is the company known for: StayNTouch is known for its cloud-native hotel Property Management Systems (PMS), offering flexibility and enhancing guest experiences.

Products

StayNTouch 2.0

• Description: A comprehensive update to the StayNTouch platform aimed at offering enhanced features and user experience.

• Key Features: No specific features detailed

StayNTouch PMS

• Description: Full-featured hotel property management system designed to improve hotel operations and enhance guest experiences.

• Key Features: Intuitive interface, cloud-native, optimizes operational efficiency

StayNTouch Pay

• Description: Integrated payment platform within the StayNTouch ecosystem.

• Key Features: Secure transactions, streamlined payment processes

StayNTouch Booking

• Description: A tool to manage hotel bookings efficiently.

• Key Features: Easy to use interface, integrates with StayNTouch PMS

Channel Manager

• Description: Integrates with the PMS to streamline online booking processes.

• Key Features: Centralized management system for bookings from various platforms

StayNTouch Kiosk

• Description: Self-service kiosk options for guests

• Key Features: Enhances guest autonomy, speeds up check-in/check-out processes

Connect APIs

• Description: Enables integration with various third-party applications.

• Key Features: Versatile integration capabilities, supports a wide range of applications

Integrations Hub

• Description: A central platform for managing integrations.

• Key Features: Simplifies the process of connecting various hotel management systems

Recent Developments

• New Products Launched:

• StayNTouch Academy 2.0: Announced on November 5, 2024; focuses on educating users about StayNTouch systems.

• UpsellPRO: Launched on May 30, 2024, leveraging attribute-based selling and dynamic pricing.

• Recent Partnerships:

• Woby Partnership: Announced on May 14, 2024, to empower hotels with seamless in-stay dining.

• Drop.in Collaboration: Introduced on April 26, 2024, aiming to enhance the guest journey with virtual staff.

• Awards:

• TravelTech Breakthrough Award: Won "Hotel Solution Of The Year" on May 2, 2024.

• Expansion and Implementation:

• Cobblestone Hotels: Successfully deployed StayNTouch PMS across 139 properties within 90 days (as of October 2, 2024).

• Other Developments:

• Increase in Hotel Kiosk Adoption: Reported a 72% increase as of August 7, 2024.

• Key Appointments: Bill Fanning appointed as new CRO on June 18, 2024.

Conclusion

This report highlights StayNTouch's strategic focus on providing innovative hotel management solutions, fostering technological advancements, forming successful partnerships, and promoting guest-centric experiences. Through the development of robust products and significant partnerships, StayNTouch stands as a transformative force in the hospitality technology sector.