Company Research Report: Sunrise Software Ltd.
Company Overview
- Name: Sunrise Software Ltd.
- Mission: Empowering organizations to deliver services and manage processes through powerful service management solutions.
- Founded: 1994
- Founder(s): No information is available
- Key People:
- Geoff Rees: Director of Operations and Sales
- Headquarters: UK
- Number of Employees: No information is available
- Revenue: No information is available
- Core Competency: Sunrise Software is known for its expertise in IT Service Management (ITSM) solutions, focusing on service desk excellence and long-term partnerships.
Products
- IT Service Management (ITSM) Software:
- Description: Provides a configurable platform designed to manage service desks with ITIL best practices.
- Key Features: Customizable with over 30 modules, available as SaaS or on-premise, adheres to SDI standards.
- Managed Service Provider (MSP) Software:
- Description: Offers tools for MSPs to enhance service quality, simplify IT tasks, and reduce operating costs.
- Key Features: Real-time service management, seamless integration, customized customer experiences.
- HR Case Management Software:
- Description: A hub for managing employee interactions while automating HR processes.
- Key Features: Trend spotting, consistency in issue resolution, enhanced efficiency.
Recent Developments
- New Partnerships: In April 2022, Sunrise was acquired by Volaris Group, part of the Constellation Software Group, enhancing its market reach and stability.
- Product Enhancements:
- Rollout of ITSM to Concorde Technology Group to improve back-end workflows and real-time information sharing.
- Deployment of the ITSM suite to mobile devices for field-based teams.
- Clients and Cases:
- Womble Bond Dickinson transformed its IT support operations, using Sunrise for better process management.
- Concorde Technology Group implemented Sunrise’s ITSM for improved customer service and efficiency.
Customers and Case Studies
- Industries Served:
- Public Sector: North Wales Fire and Rescue Service
- Healthcare: Informatics Merseyside, NHS
- Education: De Montford University, Plymouth University
- Utilities: Northumbrian Water
- Legal: Farrer & Co, Womble Bond Dickinson
- Housing Associations: Curo Group
Conclusion
Sunrise Software Ltd. has established itself as a pivotal player in the field of IT Service Management, benefiting from a strategic acquisition by Volaris Group. It continues to support diverse sectors through comprehensive, configurable service management solutions aimed at enhancing operational efficiency and customer engagement.
