SuperSeva Global Services Pvt Ltd

Background

Founded in 2000 and headquartered in Bangalore, India, SuperSeva Global Services Pvt Ltd is an ISO 9001:2015 certified organization specializing in enterprise support services. The company's mission is to strive for excellence in enterprise support services through AI and ML-driven process innovation on their technology platforms. Their vision is to be the partner of choice for exemplary support services and solutions to progressive enterprises.

Key Strategic Focus

SuperSeva focuses on providing managed services across various industry verticals, enabling clients to concentrate on their core business functions. Their service offerings include:

HR Support Services: Concierge services, employee engagement, reward and recognition programs, payroll management, training, resume screening, induction processes, background verification, and team outings.

Admin and Facility Management Services: Managed front offices, facility management, backend logistics, facility help desk, travel desk, transport management, mail-room management, and corporate concierge services.

Finance and Legal Support Services: Taxation and accounting support, stamp paper and document franking, procurement solutions, and ITR filing for employees.

Enterprise Event Management: Online ticketing platforms, corporate event management, and individual party planning.

These services are designed to enhance operational efficiency and employee satisfaction for their clients.

Financials and Funding

As of the financial year ending March 31, 2023, SuperSeva reported a 20.14% increase in revenue compared to the previous year. However, profitability decreased by 55.21%, while net worth increased by 36.52%. The company has an authorized capital of ₹3.00 crore and a paid-up capital of ₹2.87 crore. Currently, there are active open charges totaling ₹17.32 crore.

Technological Platform and Innovation

SuperSeva leverages AI and ML-driven process innovations on their technology platforms to deliver efficient and scalable enterprise support services. Their proprietary technologies include comprehensive technology platforms that support a wide spectrum of support services. The company is ISO 9001:2015 certified, ensuring high-quality service delivery.

Leadership Team

Kumud Sharma, CEO: With a background in Electronics & Communication Engineering from BIT, Sindri, and a Management Degree from IIM Bangalore, Kumud has led SuperSeva to become a leader in managed services.

Ajay Shankar Sharma, Managing Director: A Computer Science and Engineering graduate from NIT Trichy, Ajay has successfully set up and exited multiple businesses since 1996.

Rajanikanth Narsingpet, COO: An IIM Ahmedabad alumnus with over 18 years of experience in operations, business development, and the service industry.

Rafikul Raheman, VP-Sales & Marketing: An MBA graduate from Bangalore University with 16 years of experience in sales, operations, and client relations.

Babita Sangal, HR Head: An MBA in HR from Punjab Technical University with 8 years of experience in HR operations and project management.

Chandragupt Pandey, Partner – Digital Transformation (UK): An engineering graduate from BIT Sindri with over 20 years of experience in digital transformation and solutions architecture.

Vishnu Kumar, AVP-Operations & CMR (North): With about 10 years of experience in customer service and operations, Vishnu manages SuperSeva's business in the North region.

Sushma S, Diversity Programs Manager: Leads all diversity programs within SuperSeva and serves as the presiding officer for the "POSH" Committee.

Amaresh D K, AVP-Operations: With over 15 years of experience in operations, service delivery, and client relations, Amaresh ensures the delivery of managed services as per agreed SLAs.

Competitor Profile

Market Insights and Dynamics

The enterprise support services industry in India is experiencing significant growth, driven by the increasing need for organizations to focus on core competencies while outsourcing non-core functions. The market is characterized by a demand for comprehensive, technology-driven solutions that enhance operational efficiency and employee satisfaction.

Competitor Analysis

Key competitors in the enterprise support services sector include:

Zimmber (Now QuikrEasy): Founded in 2014, Zimmber offers a range of home services and has expanded into corporate support services.

Assemblage Entertainment: Established in 2013, this company specializes in animation and content creation, providing support services to various industries.

EYL Concierge: A concierge services provider that has been acqui-hired by SuperSeva, indicating a consolidation trend in the industry.

These competitors focus on various aspects of enterprise support, including concierge services, facility management, and event planning, contributing to a dynamic and competitive market landscape.

Strategic Collaborations and Partnerships

SuperSeva has established significant collaborations to enhance its service offerings and market reach. Notably, the company has acquired managed services firm Timesol and concierge services provider EYL, strengthening its position in the enterprise support services sector.

Operational Insights

SuperSeva's strategic considerations include maintaining a competitive edge through technological innovation, expanding service offerings, and ensuring high-quality service delivery. The company's ISO 9001:2015