Supplemental Health Care Company Profile

Background

Founded in 1984 in Buffalo, New York, Supplemental Health Care (SHC) began as a specialized travel nursing agency focusing on behavioral health. Over the past four decades, SHC has evolved into a leading provider of tech-enabled workforce solutions, supporting behavioral health, education, and healthcare services across the United States. The company's mission is to connect caring healthcare professionals with opportunities that fulfill their calling to serve patients and students, embodying the promise of "Connections That Fuel Miracles."

Key Strategic Focus

SHC's strategic focus encompasses:

Comprehensive Workforce Solutions: Offering per diem, travel, and permanent placement staffing, along with managed services and recruitment process outsourcing (RPO) programs.

Integrated Behavioral Health Support: Providing specialized staffing for behavioral health roles, including psychiatric nurses, social workers, and school psychologists.

Educational Staffing: Supplying professionals such as special education teachers and behavioral health technicians to educational institutions.

Technological Integration: Utilizing the SHC WeConnect Tech Stack to enhance service delivery through AI-powered analytics and mobile applications.

Diverse Care Settings: Extending services to home health, hospice, government programs, skilled nursing, ambulatory care, and more.

Financials and Funding

In February 2016, SHC partnered with The Vistria Group, a Chicago-based private investment firm. This partnership aimed to accelerate SHC's growth, particularly in providing healthcare staffing for school districts. The financial terms of the acquisition were not publicly disclosed.

Technological Platform and Innovation

SHC differentiates itself through its proprietary SHC WeConnect Tech Stack, which leverages artificial intelligence and other advanced technologies to enhance service delivery. This platform supports client partners and provides 24/7 access to healthcare and school professionals via the SHC WeConnect mobile app. Additionally, SHC offers innovative workforce solutions such as Direct Sourcing and AI-powered analytics to help clients effectively manage their staffing needs.

Leadership Team

Greg Palmer: Chairman & Chief Executive Officer since 2015, with 30 years of experience in the staffing industry.

Vickie Anenberg: Chief Operating Officer since 2019.

Klaus Geiser: Chief Financial Officer since 2020.

Simon Curtis: Chief Digital Officer since 2022.

Linda McDonnell: President of Acute Care since 2012.

Jason Marconi: President of Non-Acute Care since 2019.

Drew Shetrone: President of Emerging Markets since 2021.

Kelly Mahannah: President of Workforce Solutions since 2018.

Scott Armstrong: Chief Revenue Officer since 2024.

Jenna Yott: General Counsel and Chief Legal Compliance Officer since 2022.

Adrienne Nakamura: Vice President of EPMO and Diversity since 2022.

Lindsay Jones: Senior Vice President, Human Resources since 2022.

Sally Porter, R.N., B.S.N.: Vice President of Quality & Clinical Services, Chief Clinical Officer since 2000.

Leadership Changes

In October 2024, Scott Armstrong joined SHC as Chief Revenue Officer, bringing extensive experience to the leadership team.

Competitor Profile

Market Insights and Dynamics

The healthcare staffing industry is experiencing significant growth due to increasing demand for healthcare services, an aging population, and a shortage of qualified healthcare professionals. Technological advancements and the need for flexible staffing solutions further drive the market.

Competitor Analysis

Key competitors in the healthcare staffing industry include:

AMN Healthcare Services, Inc.: Offers a comprehensive suite of workforce solutions and staffing services across various healthcare disciplines.

Cross Country Healthcare, Inc.: Provides staffing and workforce solutions, including travel nurse and allied health staffing.

Aya Healthcare: Specializes in travel nursing and allied health staffing, leveraging technology to streamline the staffing process.

Medical Solutions: Focuses on travel nurse staffing and offers a range of workforce solutions.

These competitors emphasize technological integration, comprehensive service offerings, and strong client relationships to maintain their market positions.

Strategic Collaborations and Partnerships

SHC's partnership with The Vistria Group in 2016 aimed to accelerate growth, particularly in healthcare staffing for school districts. This collaboration has enhanced SHC's ability to provide comprehensive workforce solutions across various sectors.

Operational Insights

SHC's strategic considerations include:

Technological Integration: Utilizing the SHC WeConnect Tech Stack to enhance service delivery and client engagement.

Diverse Service Offerings: Providing staffing solutions across multiple care settings, including behavioral health, education, and healthcare services.