Company Market Research Report: SupportSages Consultancy Services Pvt. Ltd.

Company Overview

Name

SupportSages Consultancy Services Pvt. Ltd.

Mission of the Company

To provide scalable cutting-edge, end-to-end IT solutions to SMEs, empowering them.

Founding Information

Founded: 2009

Founder: Abhilash P.

Key People

Soumya Sivasankar, CEO

Abhilash P, CTO

Shafeer P, Chief System Architect (DevOps)

Nidhin George, Senior Account Manager (Server Management)

Anitta Jose, Senior Account Manager – Helpdesk Support and Billing

Geethu Priya, Manager (Digital Marketing)

Vanisree, Manager (Human Resource)

Headquarters

Location: Kerala, India

Number of Employees

70 (as of 2024)

Revenue

No information is available

Known For

Full IT service company specializing in server management, dedicated support, DevOps services, Cloud Infrastructure management, IT and Management Consulting, Application and Website Development.

Products

Product Offerings

1. Server Management

Description: Comprehensive server management and monitoring.

Key Features: Server setup, server hardening, monitoring support, backup management, security administration, and abuse management.

2. Dedicated Support

Description: Around-the-clock dedicated support teams.

Key Features: Technical support, helpdesk management, server administration, 24/7 monitoring, and custom training.

3. DevOps Services

Description: End-to-end DevOps services to support software development lifecycle.

Key Features: CI/CD pipeline building, automation, scalability plans.

4. Web Development and Design

Description: Custom website and application development.

Key Features: UI/UX design, graphic design, mobile application development.

5. Cloud Management

Description: Customized cloud management solutions.

Key Features: Cloud migration, cloud monitoring, cloud architecture deployment, cost optimization, support across AWS, Google Cloud, Azure.

6. Helpdesk Support

Description: 24/7 customer support for web hosting.

Key Features: Live chat support, ticket-based support, abuse handling.

Specialized Services

Security and Infrastructure Solutions

One-time server hardening, regular security audits, PCI DSS compliance, server forensics, and hack recovery.

Backup Management

Regular manual monitoring, setup, and configuration of robust backup systems.

Custom Scripting Services

Development of custom scripts in languages like Bash, Perl, and Python.

Recent Developments

ISO 27001:2013 Certification: Achieved in 2022, reinforcing their commitment to security standards.

New Products Launched

No information is available

New Features Added to Existing Products

Proactive Server Monitoring and Management: Enhanced features for early detection and resolution of server issues.

New Partnerships

Partnerships with Major Cloud Providers: Collaboration with AWS, Google Cloud, Microsoft, Digital Ocean, and Zoho to provide comprehensive cloud services.

Summary

SupportSages is a well-established IT service provider with a strong focus on server management, dedicated support, and cloud management solutions. The company leverages its partnerships with major cloud providers and employs a highly skilled team to deliver robust IT solutions to SMEs. Their dedication to security and quality service is highlighted by their ISO certification and comprehensive approach to server and cloud management.