Company Research Report: Supportwave Ltd

Company Overview

Name: Supportwave Ltd

Mission: To revolutionize IT services by providing flexible, on-demand access to IT support and specialized tech talent, facilitating businesses to enhance their operational efficiency and scalability.

Founded By: No information is available.

Key People:

• Kelvin Wetherill - Chief Executive Officer

• Darren Strydom - Chief Technical Officer

• Robyn Du Plessis - Chief Sales Officer

• Laron Sequeira - VP of Sales

• Caitlin McGregor - Chief Marketing Officer

• Justin Greyling - Chief Financial Officer

• Jonathan Wetherill - Chief Product Officer

• Kosta Karatamoglou - Chief Operations Officer

Headquarters: 65 London Wall, London EC2M 5TU, UK

Number of Employees: No information is available.

Revenue: No information is available.

What the Company is Known For:
Supportwave is known for providing a wide range of flexible IT services including remote and on-site support, IT outsourcing, help desk solutions, and emergency support services. The company emphasizes its capability to provide efficient, on-demand IT resources tailored to the specific needs of businesses.

Products

On-demand IT Support

• Remote Support: Instant access to IT specialists for remote assistance, billed at $29.75 per 15 minutes.

• On-site Support: IT support available on-site in over 1,000 locations, billed at $169.00 for the first hour, including travel costs.

Supportflex

• Overview: For outsourced IT professionals on a daily, weekly, or monthly basis, providing custom-tailored IT support solutions.

• Key Features:

• Access to the top 3% of IT professionals.

• Flexibility in hiring for full-time or fractional roles.

• Verified and field-tested IT specialists.

• Rapid deployment within days.

Supportdesk

• Overview: Custom IT Help Desk Solutions designed to provide managed IT support for both businesses and their customers.

• Key Features:

• Turn-key, customized solutions.

• Support across local and global time zones.

• Delivered within 2 weeks.

• Capabilities to handle telephony, software, reporting, and recording.

Recent Developments

New Partnerships:

• Supportwave announced strategic partnerships such as the collaboration with Parliament Hill to provide immediate, remote IT support for millions.

Expansion and Rebranding:

• Formerly known as NerdApp, Supportwave rebranded to expand its service offerings and refine its focus on SMB and enterprise clients, particularly in the areas of digitalization and IT resource management.

Technological Advancements:

• Incorporation of advanced technologies like AI and machine learning to optimize workflows and problem-solving capabilities in IT services.

Contact Information

Phone: (737) 377 6791

Email: hello@nerdapp.com, business@supportwave.com

Website: [www.supportwave.com](https://www.supportwave.com)

Address:
65 London Wall, London EC2M 5TU, UK

Social Media: Supportwave maintains a presence on various social networks such as Facebook, Twitter, and LinkedIn for broader engagement and support.