Company Research Report: SurveySparrow

Company Overview

Name

SurveySparrow

Mission

No information is available.

Founding Details

• Founded: 2017

• Founder: Shihab Muhammed

Key People

• Founder & CEO: Shihab Muhammed

• No additional information is available about other key people.

Headquarters

• Location: 2345 Yale St FL 1, Palo Alto, CA 94306, USA

Number of Employees

No information is available.

Revenue

No information is available.

Recognition

SurveySparrow is known for being the world's first platform to offer chat surveys, which significantly increase response rates by making surveys conversational and intuitive.

Products

Overview

SurveySparrow offers a variety of products aimed at making feedback collection and analysis more engaging, streamlined, and impactful.

Detailed Product List

1. Conversational Surveys

• Description: Platforms designed for conversational, mobile-first surveys to increase engagement.

• Key Features:

• High response rates due to conversational format

• Customization for different survey types

2. NPS, CSAT, CES

• Description: Specialized surveys for Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to gauge customer loyalty and satisfaction.

• Key Features:

• Ready-made templates for quick deployment

3. Employee Assessments

• Description: Surveys focused on employee feedback for better workplace understanding.

• Key Features:

• Multi-lingual support

• Customizable templates and reporting

4. Multi-Lingual Surveys

• Description: Surveys that can be easily translated to reach a global audience.

• Key Features:

• One-click translation

• Support for multiple languages

5. Themeable Surveys

• Description: Surveys that can be customized to match your brand.

• Key Features:

• Personalized themes

• Custom CSS support

6. Smart Dashboards

• Description: Advanced data visualization for analyzing survey results.

• Key Features:

• Actionable insights

• Powerful visualizations

7. AI-Powered Features

• Description: AI tools to assist in survey creation, data analysis, and workflow automation.

• Key Features:

• Contextual AI assistance

8. Automations

• Description: Tools to automate surveying processes.

• Key Features:

• Integrates internal and external workflows

9. Omni-Channel Distribution

• Description: Diverse methods for distributing surveys.

• Key Features:

• Over 15 channels including SMS, email, social networks, and more

10. Custom Reports

• Description: Advanced filters to create focused reports.

• Key Features:

• Customizable segments and data points

11. Easy Integrations

• Description: Seamless integration with a variety of apps.

• Key Features:

• One-click integrations with popular applications

12. Ticket Management

• Description: Tools for handling feedback and taking action swiftly.

• Key Features:

• Automation and SLA management

13. Reputation Management

• Description: Collect and act on feedback from public platforms.

• Key Features:

• Sentiment analysis

• Automation workflows

Recent Developments

New Products Launched

No information is available.

New Features Added to Existing Products

No information is available.

Partnerships and Other Developments

1. Rybbon Integration (22 August 2019)

• Description: Partnership with Rybbon to connect digital incentives with surveys, aimed at boosting survey response rates through automated incentive delivery.

2. Zapier Integration (4 October 2018)

• Description: Partnership with Zapier to provide instant app integration and facilitate automating tasks and creating efficient workflows.

Awards and Recognitions

1. G2 Crowd Momentum Leaders Grid (Summer 2019)

• Recognition: Identified as a leader in the G2 Crowd Momentum Leaders Grid Report for Summer 2019.

2. Capterra Top 20 Survey Software (13 August 2018)

• Recognition: Named in the Top 20 Most User-Friendly Survey Software products by Capterra.

News Coverage

1. Funding Announcement (2 April 2019)

• Event: SurveySparrow raised $1.4 million in seed funding from Prime Venture Partners.

• Growth: Over 8000 customers in 108 countries with a target to grow 3x by end of 2019.

2. Flood Relief Initiative (24 October 2018)

• Event: Provided free software to NGOs for aiding Kerala flood relief efforts.

Contact Information

• Email: support@surveysparrow.com

• Phone: +1 (800) 481-0410

• Address: 2345 Yale St FL 1, Palo Alto, CA 94306, USA

Legal and Security Information

No information is available.

Conclusion

SurveySparrow is a prominent player in the survey software landscape, known for its innovative approach to creating engaging and effective surveys. The company's strong portfolio of products and notable partnerships underscore its commitment to providing comprehensive feedback solutions. The integration of advanced features such as AI, automation, and multi-channel distribution further enhances its offering, making it a formidable choice for organizations seeking detailed insights from their surveys.