S

Symphony

www.symphony.com link_icon

Symphony Communication Services, LLC - Market Research Report



Table of Contents



1. [Company Overview](#company-overview)
  • [General Information](#general-information)

  • [Key People](#key-people)

2. [Products](#products)
  • [Product Offerings](#product-offerings)

  • [Key Features](#key-features)

3. [Recent Developments](#recent-developments)
  • [New Products and Features](#new-products-and-features)

  • [Partnerships](#partnerships)

  • [Industry Events](#industry-events)

  • [Awards](#awards)




Company Overview


General Information



  • Name: Symphony Communication Services, LLC

  • Mission: The only secure and compliant collaboration platform built for financial markets & trading teams.

  • Founded: 2014

  • Founders: No information is available

  • Headquarters: No information is available

  • Number of Employees: No information is available

  • Revenue: No information is available

  • Notable For:

  • Largest user base in financial services, with over half a million users and more than 1,000 institutions served.

  • Strong focus on secure, compliant communication solutions tailored for the financial industry.


Key People



  • Brad Levy: Chief Executive Officer

  • Ben Chrnelich: President & Chief Financial Officer

  • Corinna Mitchell: General Counsel

  • Dietmar Fauser: Chief Information Officer

  • Michael Lynch: Chief Product Officer

  • Celia Auge: Chief Operating Officer, Product and Engineering

  • Shawn Brosnan: Head of Finance, Cloud9 Technologies

  • Alexandra Burnier: Chief of Staff

  • Mary Chan: Controller and VP of Finance

  • Bryan Christian: Head of Business Development

  • Alex Francisci: Director, Product Management

  • Rob Friend: Head of Solutions, Products, and Partnerships

  • Sharon Hackett: Director, Business Operations




Products



Product Offerings



1. Symphony Platform
  • High-Level Description: A secure, compliant collaboration platform facilitating real-time, cross-company communication.

  • Key Features:

  • Encrypted chat-based collaboration

  • Bots and automation for workflow improvement

  • Secure real-time chat, file-sharing with built-in security and compliance


2. Cloud9 Voice Solutions
  • High-Level Description: Cloud-based, compliance-enabled voice communication solutions for trading and trader-adjacent teams.

  • Key Features:

  • Cloud9 Desk: Global intercom communication across internal teams

  • Cloud9 Trader: Full-featured turret replacement with compliance and connectivity


3. Compliant Messaging
  • High-Level Description: Secure messaging solutions compliant with various regulatory requirements.

  • Key Features:

  • Mobile recording for WhatsApp, WeChat, LINE, SMS

  • Real-time monitoring and data loss protection


4. Amenity Analytics Solutions
  • High-Level Description: Cloud-based text analytics solutions powered by NLP and machine learning.

  • Key Features:

  • ESG analysis

  • Research tagging

  • Key drivers: Headwinds/Tailwinds, Margin, Deception, Guidance, Competition, Pricing Power, CapEx


Key Features



  • Embedded Collaboration: Integration with existing applications and platforms, providing a seamless workflow.

  • Voice Solutions: Instant voice connectivity, breaking down communication silos.

  • Apps & Bots: Essential integrations that save time and enhance productivity.

  • Security & Compliance:

  • Zero-knowledge encryption

  • Data loss prevention

  • Surveillance and auditing capabilities




Recent Developments



New Products and Features



  • Amenity Analytics ESG Dashboard:

  • Analysis of diversity & inclusion, greenwashing, and materiality.

  • Conduct alpha strategies across news and earnings.


  • Symphony Instant Voice:

  • A voice solution built for seamless transition from chat to voice without dialing or ringing.


  • KRISP AI Integration:

  • Voice analytics with improved audio quality and background noise elimination.


Partnerships



  • Appian Partnership: Enables compliant financial communications and process automation.

  • Google Cloud Partnership:

  • Integration of generative AI for voice analytics.

  • Chekk Partnership:

  • Provides instant Know Your Business reports via chat bot.


Industry Events



  • Symphony Innovate New York 2024:

  • Featured live demos and innovations from partners like Citi, DTCC, and Eidosmedia.

  • Insights and advancements shared within the financial community.


Awards



  • Waters Technology 2024:

  • Best Trading Floor Communication Provider for Cloud9.

  • The ESG Insight Awards:

  • Best ESG Sentiment Data Provider.




Conclusion



Symphony Communication Services continues to establish itself as a leader in secure and compliant communication solutions tailored for the financial services industry. Their innovative approach and strong partnerships enable them to meet the evolving needs of their customers, ensuring seamless and efficient workflows, robust security, and compliance with regulatory standards.