Company Overview
T-Sourcing is a leading provider in the field of restaurant automation and call center services, primarily serving the Quick Service Restaurant (QSR) industry. Known as pioneers in the QSR call center industry, they deliver innovative solutions that enhance customer experiences and streamline operations. Their portfolio includes advanced, multi-channel Voice AI solutions designed to optimize voice and text ordering systems for phone orders and drive-thru services, thereby enabling human-like communication that ensures order accuracy and supports businesses in lowering staffing expenses.
Services and Solutions
- Voice AI and Restaurant Automation: T-Sourcing offers cutting-edge Voice AI services to elevate customer interactions in the QSR market, ensuring seamless and precise order processing.
- Call Center Services: Focusing on minimizing staffing costs, their call center services are equipped with skilled agents trained to upsell, thereby increasing per-ticket sales. Operating 24/7, they ensure all calls are attended to, optimizing overall transactions and customer service.
- Resource Flexibility: They provide adaptable staffing solutions that help businesses scale efficiently without missing customer interactions, improving onsite employee productivity, and reducing turnover by allowing in-store staff to focus on priority tasks.
Key Personnel
- Nadeem Bajwa: Co-Founder and President, recognized for his leadership and innovative vision that guide the company towards growth and high customer satisfaction.
- Modood Ahmed: Co-Founder with significant expertise in Business Process Outsourcing and management, playing a critical role in the strategic direction and operations of T-Sourcing.
- Gurpreet Tuteja: Chief Technology Officer (CTO), key to developing the Voix platform and enhancing technical capacities.
- Mateen Mughal: Vice President of Business Operations, ensuring smooth service integration through effective operations management.
- Elliot Mason: Campaign Manager, responsible for the strategic development of sales and marketing initiatives.
Competitive Edge
- Innovation and Technology: Committed to technological advancement, T-Sourcing integrates artificial intelligence with human insights to offer superior customer service. Their investment in data integration and infrastructure aligns solutions with current market trends and customer requirements.
- Customer-Centric Approach: T-Sourcing is dedicated to providing exceptional service, fostering long-term client relationships built on excellence and integrity.
Location and Contact
Headquartered at 1275 Boardman, Canfield Rd, Suite B, Boardman, OH, 44512. For inquiries, reach them at info@tsourcing.com or +1 630 642 1627. T-Sourcing maintains a global presence through multiple state-of-the-art contact centers. Visit their [official website](https://tsourcing.com) for further information and updates.
Competitor Overview
T-Sourcing strategically operates within the sourcing and procurement industry, primarily engaging with the finance and banking sectors, along with a significant presence in hospitality and restaurants. Understanding the competitive landscape is vital for T-Sourcing to enhance its market position.
Key Competitors
1. Econ Sourcing: A global BPO enterprise offering cost-effective solutions in advertising, technology, logistics, and digital marketing, headquartered in Dhaka, Bangladesh. Serving primarily UK-based brands, they focus on digital presence establishment, employing a team of 11-50 employees.
2. Global Source Solutions: Specialized in outsourcing and offshoring consulting, it provides material and food handling solutions. Based in Huntsville, Alabama, the company employs 11-50 people, targeting food processing enterprises.
3. Procurement Partners: Specializing in IT services, this company provides spend management and procure-to-pay technologies. Located in Bloomington, IL, it employs 51-200 individuals, focusing on healthcare with a comprehensive eProcurement platform that connects various facilities under a single system.
Competitor Features and Strategic Advantages
- Econ Sourcing utilizes a global BPO framework to offer cost-effective digital marketing and technology solutions, influential in the digital arena.
- Global Source Solutions excels in providing tailored consultancy services beneficial for food processing industries requiring customized material solutions.
- Procurement Partners improves healthcare procurement through cloud-based solutions that reduce manual errors and streamline operations, offering vital procurement automation and invoice processing services.
Key Insights
For T-Sourcing to secure a stronger market presence, focusing on technological advancements and service customization in finance and hospitality is essential. Strategic partnerships and enhanced digital solutions may offer T-Sourcing a competitive leverage. Aligning capabilities with specific industry needs will further distinguish T-Sourcing from competitors like Econ Sourcing and Procurement Partners.
Strategic Action: T-Sourcing should focus on improving digital integration and customer-focused innovations similar to Procurement Partners' eProcurement systems. Exploring opportunities in emerging sectors such as e-commerce logistics and international trade can further broaden their reach.
