Overview
TabSquare.AI is a leading provider of AI-powered technology solutions designed specifically for the food and beverage (F&B) industry. Founded in 2012 in Singapore by INSEAD graduates Anshul Gupta, Chirag Tejuja, and Sankaran Sreeraman, the company operates as a wholly-owned subsidiary of Delivery Hero. TabSquare.AI excels in developing smart restaurant systems that assist in managing in-store, online, takeaway, and delivery orders, thereby enhancing average order size and reducing labor costs.
Key Solutions and Products
TabSquare.AI offers a comprehensive suite of products to improve profitability and customer experience in the F&B sector, which includes:
- SmartQR
- SmartKiosk
- SmartFeedback
- SmartQ
- SmartPay@Table
- SmartConnect
These solutions integrate various order sources into a single platform, enabling seamless operations and data-driven menu engineering for upselling and cross-selling. The AI-driven dashboards provide valuable insights for data analysis and improvement, crucial for effective customer retention strategies.
Market Presence
TabSquare.AI has expanded its operations across multiple regions, including Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Its diverse client base includes prominent F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, and Paradise Food Group.
Management Team
The management team of TabSquare.AI is composed of the following key members:
- Anshul Gupta: Co-Founder, educated at INSEAD, known for expanding TabSquare to a market-leading position. [LinkedIn](https://sg.linkedin.com/in/anshulg99)
- Chirag Tejuja: Co-Founder specializing in sales and account management with expertise in cross-regional teamwork. [LinkedIn](https://sg.linkedin.com/in/chirag-tejuja-a030931)
- Sankaran Sreeraman: Co-Founder and Director, notable for methodological business approaches. [LinkedIn](https://sg.linkedin.com/in/sankaranonline)
- Tushar Kuchhal: Chief Technology Officer, leads technological innovations, with a background from Lazada and BCG. [LinkedIn](https://sg.linkedin.com/in/tushar-kuchhal-18897524b)
- Sushant Patil: Vice President of Products, based in Singapore, oversees product strategy with experience at InMobi and Citigroup. [LinkedIn](https://www.linkedin.com/in/sushant-kumar-patil-8ba64316)
Competitive Edge
TabSquare.AI distinguishes itself with omni-channel capabilities and enterprise-readiness, providing a secure, scalable, and stable platform. Its systems demonstrate proven results in enhancing operational efficiencies and customer satisfaction, backed by a strong support team.
Competitor Profiling
Key Competitors
TabSquare.AI operates in a competitive landscape, with key competitors broadly categorized based on their offerings and market focus:
Direct Competitors
- UrbanPiper: A robust platform serving over 45,000 locations in more than 30 countries, integrating operations such as billing and inventory with a notable presence in the U.S. and Canada after acquiring Ordermark.
- Restorando: Now part of TheFork (TripAdvisor), known for its impactful online reservation platform across Latin America, Europe, and Australia, serving over 60,000 restaurant clients.
- inKind: Offers a unique non-dilutive financing model and enhances dining experiences with its marketplace.
Other Competitors
- Aigens
- Olo
- Tillster
These competitors offer solutions that overlap with TabSquare.AI's portfolio in enhancing restaurant operations and customer engagement.
Emerging and Indirect Competitors
- ChowNow
- Grubhub
- Kai Sui Ramen
These companies, while not direct competitors traditionally, possess capabilities that align with TabSquare.AI’s market offerings, particularly in digital order management and integration.
Market Positioning
TabSquare.AI holds a competitive position in the market, focusing on advanced AI-driven solutions for the restaurant industry. It stands out in the industry through cutting-edge technology facilitating streamlined customer interactions and operations. With strong competitors like UrbanPiper and Restorando, TabSquare.AI must continue innovating and differentiating its offerings, possibly exploring strategic partnerships or acquisitions to broaden its market footprint.
