Company Research Report: Tafaseel Business Process Outsourcing (BPO)

Company Overview

• Name: Tafaseel Business Process Outsourcing (BPO)

• Mission: To embark on an extraordinary journey of the BPO landscape, bridging continents, and setting the benchmark for innovation in global business services. Tafaseel BPO aims to enrich organizations with unparalleled success and inspire limitless possibilities.

• Vision: To be the premier provider of BPO solutions, empowering businesses to expand globally, drive technology, and create jobs while supporting community development, social responsibility, and enriching lives worldwide.

• Founder: H.E. Maryam Al Nuaimi

• Founded By: H.E. Maryam Al Nuaimi and Ahmed Khbeer

• Key People:

• H.E Maryam Al Nuaimi - Founder & President

• Ahmed Khbeer - Partner & Group CEO

• Ayman Fadl - VP for Operations & Support Functions

• Noorul Ameen - VP for ICT

• Mohamed Anis - VP of Global Business Development

• Karim Cheaib - Regional Marketing Director

• Purnima Krishnan - Corporate Governance Risk & Environmental Sustainability

• Chathuri Malwathage - Country HR Operations Manager

• Mohamed Jamil - Finance and Strategy Director

• Katarzyna Larys - Transition Director

• Islam El Gendy - Country Manager For Egypt Office

• Mayar Tolba - CEO Executive Assistant

• Headquarters: Dubai, United Arab Emirates (UAE)

• Number of Employees: Over 2,000 professionals

• Revenue: No information is available

• Known For: Tafaseel BPO is known for being the largest home-grown UAE BPO company, providing a comprehensive suite of 13 business process outsourcing services across 12 industries. They are recognized for their cutting-edge technology and exceptional customer service in the Middle East’s BPO sector.

Products and Services

Tafaseel BPO offers a plethora of comprehensive outsourcing solutions, including:

Services Provided

• Workspace Outsourcing: Tailored solutions to efficiently manage office infrastructure.

• Transportation Outsourcing: Streamlined logistics operations, including route planning and carrier management.

• Warehousing Outsourcing: Inventory management and distribution solutions using state-of-the-art facilities.

• Accommodation Outsourcing: Efficient management of accommodation needs, including property maintenance and guest services.

• Human Resources Outsourcing: Comprehensive HR services from recruitment to payroll management.

• Finance Operations Outsourcing: Custom finance solutions leveraging advanced technology and expertise.

• Contact Center Outsourcing: 24/7 omnichannel support to enhance customer interactions.

• Knowledge Process Outsourcing (KPO): High-level tasks such as data analysis and market research.

• IT Outsourcing: Tailored IT solutions ensuring data security and operational efficiency.

• Customer Services Outsourcing: Personalized support across multiple platforms.

• Marketing Outsourcing: Tailored strategies leveraging digital marketing expertise.

• Sales Outsourcing: Strategic sales management and lead generation.

• CX and Digital Outsourcing: Enhanced customer experiences through digital solutions.

Recent Developments

Recent Activities

• Aug 28, 2024: Announcement on leveraging AI for customer service, transforming e-commerce with AI-intelligent solutions. The industry focus is on integrating AI technologies for exceptional customer service.

• Expanding Global Footprint: Vision IPO 2025 includes expanding into the United States, Canada, Eastern Europe (including Cyprus), and China.

• Innovative Launches:

• Go-AI: The first omni-channel Arabic conversational chatbot in the UAE.

• RANNAH.UAE: The world’s first fully automated on-demand call center subscription platform.

• Use of Advanced Technologies: Implementation of advanced IT and data security measures is emphasized to enhance service standards and client satisfaction.

Notable Achievements

• Awards and Recognition: No specific awards are mentioned in the available information.

• Client Base: Serving Fortune 500 companies, government entities, startups, and SMEs across 12 industries.

Conclusion

Tafaseel BPO stands as a pivotal player in the BPO sector, noted for its strategic expansion, technological innovation, and commitment to delivering outstanding customer service. Their diverse array of services and continuous pursuit of excellence make them a formidable force in outsourcing, both within the UAE and across expanding global markets.