Company Research Report: TASKE Technology Inc.

Company Overview

• Name: TASKE Technology Inc.

• Mission: TASKE aims to provide superior customer service using advanced contact center analysis solutions. The company is focused on equipping customers with the tools necessary to optimize contact center operations, resulting in exceptional customer service and satisfaction.

• Founded: 1989

• Founders: No information is available

• Key People: No information is available

• Headquarters: 2650 Queensview Drive, Suite 245, Ottawa, Ontario, Canada, K2B 8H6

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: TASKE is known for developing communications management solutions for contact centers and enterprises, with a focus on real-time analytics and historical reporting.

Products

TASKE Contact

• Product Description:

• TASKE Contact is a comprehensive software solution offering in-depth insights into contact center operations. It integrates seamlessly with Amazon Connect to provide detailed reporting and analytics.

• Key Features:

• Real-Time Omnichannel Monitoring: Provides real-time data on call volumes, waiting times, and agent performance, all accessible via a customizable dashboard.

• Historic Analytics & Reporting: Delivers historical reports on customer interactions and contact center performance, which aids in improving future operations.

• Contact Flow Visualizer: Offers a visual, cradle-to-grave representation of customer interactions, helping in reviewing and optimizing contact flows.

• LEX Analysis: Evaluates the performance of Lex bots, including the most used expressions and responses that did not match configured intents.

• Contact Flow: Allows analysis of customer journeys through contact centers to ensure service routes are optimal.

Recent Developments

• New Products Launched:

• TASKE Contact for Amazon Connect: New version released to enhance contact center management for Amazon users.

• New Features Added to Existing Products:

• Updated software products are now available to AWS, Avaya, and Cisco customers. These updates include new functionalities for enhanced analytics and user experience.

• New Partnerships and Recognitions:

• AWS re:Invent Shark Tank 2023: TASKE won the AWS & Ingram Micro Shark Tank competition at re:Invent 2023.

• Awarded the AWS Service Delivery Partner designation for its capability to elevate contact centers to the cloud using Amazon Connect.

Contact Information

• Address: 2650 Queensview Drive, Suite 245, Ottawa, Ontario, Canada, K2B 8H6

• Phone: 1.877.778.2753

• Website: [taske.com](https://taske.com)

Conclusion

TASKE Technology Inc. continues to innovate and expand its offerings with a deep commitment to quality contact center solutions. With a robust set of tools designed to optimize customer interactions and contact center performance, TASKE stands as a leader in the call management industry.