Telespace LLC Company Market Research Report
Company Overview
Name
Telespace LLC
Mission
Telespace enables rich communication experiences that drive better customer outcomes.
Founded
2012
Founders
No information is available
Key People
- Ross Krisel: Helps companies elevate CX and Agent experiences through CCaaS and UCaaS Modernization and Digital Transformation strategies.
- Patrick Caswell: Technical Support Manager.
- Aleksei Gusakov: Software Developer.
Headquarters
4209 South Industrial Blvd, Suite# 325, Austin, Texas 78744, US
Number of Employees
51-200 employees
Revenue
No information is available
Known For
Telespace is known for delivering cloud services that make business collaboration easy through specialized Cisco Powered voice, video, and contact center applications.
Products
List of Products
1. Unified Communications as a Service (UCaaS)
2. Contact Center as a Service (CCaaS)
3. TelePresence as a Service (TPaaS)
4. Federal Services (FedRAMP)
5. Managed Service Desk
6. Staging and Kitting
High Level Descriptions and Key Features
Unified Communications as a Service (UCaaS)
- Description: Provides IP telephony, messaging, mobility, instant messaging, and presence solutions.
- Key Features:
- Integrated VoIP with video.
- Voicemail to email conversion.
- Instant messaging.
- Third-party integrations with tools like Salesforce.
- Real-time presence information.
- Support for remote and mobile employees.
- Single Sign-On capability.
Contact Center as a Service (CCaaS)
- Description: Simplifies real-time customer care through a holistic cloud-based solution.
- Key Features:
- Omnichannel support (voice, chat, email, SMS, Social Direct Messaging).
- Integrated agent desktop for streamlined operations.
- AI-powered interactions with digital assistants.
- Speech analytics.
- Real-time and historical reporting.
- Workforce optimization tools.
- Staging and kitting services for relevant hardware.
- Outbound campaign management capabilities.
- Integrations with popular CRMs and collaboration tools.
TelePresence as a Service (TPaaS)
- Description: Offers high-definition, business-class video communication services for seamless collaboration.
- Key Features:
- HD video communication.
- Integration with other cloud services provided by Telespace for a unified user experience.
Federal Services (FedRAMP)
- Description: Provides unified communications and contact center solutions to federal agencies, complying with strict government standards.
- Key Features:
- Compliance with PCI DSS, HIPAA, and SOC 2.
- Monitoring and operations support.
- Seamless transition and modernization to digital communication.
- Scalable, custom-tailored packages.
Managed Service Desk
- Description: Offers comprehensive support for communications infrastructure, including monitoring, management, and reporting.
- Key Features:
- Geographically diverse support with global presence.
- Tiered support infrastructure.
- Certified and skilled support staff.
- Full device and network management.
- Incident response and proactive monitoring.
Staging and Kitting
- Description: Ensures successful technology rollout with customized and pre-configured hardware and network components.
- Key Features:
- Custom hardware and software assembly.
- Full lifecycle configuration management.
- Secure deployment processes.
- Comprehensive logistics support.
- Site surveys, inventory management, structured cabling, and more.
Recent Developments
Recent Developments
No information is available
New Products Launched
No information is available
New Features Added to Existing Products
No information is available
New Partnerships
- 2021: Partnership with Rackspace Government Solutions to offer FedRAMP compliant solutions to federal agencies.
- Cisco Partnership: One of the few globally recognized Master Cloud & Managed Services Providers by Cisco.
Sources & Contact Information:
- Website:
https://www.telespace.com
- Sales:
- Support: 888-988-0887
- Headquarters Address:
4209 South Industrial Blvd, Suite# 325, Austin, Texas 78744, US
- LinkedIn:
[TeleSpace LLC on LinkedIn](https://linkedin.com/company/telespace-llc)
This report strictly includes the information provided in the existing data and does not contain additional commentary or analysis beyond the data.
