Tesco Mobile Market Research Report
1. Company Overview
Name: Tesco Mobile
Mission: To provide a helpful and value-driven mobile service, ensuring that every decision and action aligns with enhancing customer satisfaction. Tesco Mobile aims to offer more than expected from a mobile network by integrating benefits like Clubcard points, frozen prices, and award-winning customer service.
Founded: No information is available.
Founders: No information is available.
Key People: No information is available.
Headquarters: No information is available.
Number of Employees: No information is available.
Revenue: No information is available.
Known For: Tesco Mobile is known for its superior customer service, 99% UK coverage powered by O2, Clubcard integration which allows customers to earn points on their bills, and no EU roaming fees until 2026. It also highlights its fixed price contracts where pricing remains unchanged for the duration of the contract by leveraging Clubcard deals.
2. Products
2.1 Mobile Plans
- Pay Monthly Phones: Offers phones starting from as low as £7.50 a month.
- SIM Only Deals: Provides a range of pay monthly SIMs and No-contract SIM deals.
- Pay As You Go Phones: Features a selection of pay-as-you-go phones.
- Business Phones: Offers solutions tailored for business needs.
Key Features:
- Clubcard Prices: Exclusive pricing with Clubcard ensuring that the base monthly price is frozen for the contract's duration.
- 5G Coverage: Access to blistering fast 5G network speeds in many major UK cities.
- Family Focused Plans: Flexible plans and family perks designed to suit families with options for kids and teenagers.
2.2 Clubcard and Rewards
- Power of Clubcard: Customers earn 1 Clubcard point for every £1 spent, which converts to discounts on Tesco shopping, mobile plans, and devices.
- Clubcard Plus: Subscribers enjoy double data, double points, and up to £40 savings on monthly shopping.
- Reward Partners: Clubcard vouchers can be exchanged for discounts on various services and products like meals, travel, etc.
2.3 Additional Services
- Trade-in Services: In collaboration with Assurant, Tesco Mobile offers trade-in services for old devices in exchange for cash or Tesco vouchers.
- Tesco Mobile Protect: Insurance service to safeguard devices.
3. Recent Developments
New Products & Features:
- iPhone 16 and Samsung Galaxy S24 FE: Recently launched phone models with competitive monthly pricing.
- 5G Network Enhancement: Expanding the 5G network to 164 major UK towns and cities, enhancing connectivity speed and reliability.
New Partnerships:
- Trussell Trust Partnership: Aimed at providing connectivity to people facing financial hardships, distributing SIM cards and data through food banks.
Innovations:
- Little Helps Scheme: Since 2020, donations of over £3 million worth of devices and connectivity have been made, supporting thousands of people through various charity initiatives.
- Digital Inclusion Initiatives: Continued efforts to bridge the digital divide with campaigns and partnerships to increase digital accessibility and literacy.
Awards and Recognition:
- 2024 Uswitch Telecom Awards: Tesco Mobile won several prestigious awards, including Network of the Year, Best Network for Customer Service for three consecutive years, and Best Handset Contract Network.
- Trustpilot Rating: Maintains a high customer satisfaction rating of 4.6 out of 5.
4. No Information Available
The following fields contained no available information and are thus disclosed as:
- When was the company founded
- Founders
- Key People in the company
- Where the company is headquartered
- Number of Employees
- Revenue of the company
This market research report consolidates the available data and insights on Tesco Mobile, encapsulating their current offerings, developments, and market stance based on the retrieved inputs.
