Tessitura Network - Company Research Report

Company Overview

Name

Tessitura Network, Inc.

Mission

Tessitura's mission is to enable arts and cultural organizations to achieve their goals by providing continually innovated technology and comprehensive services that improve their efficiency and effectiveness and by fostering learning, knowledge sharing, and community collaboration between peers and organizations.

Founded

Tessitura Network was founded in 2001 as a cooperative model owned by its users.

Founders

The system, initially developed as Impresario, was created by Chuck Reif, who served as the Chief Engineer, appointed by the board of trustees at the Metropolitan Opera.

Key People

• Jack Rubin, Co-Founder and former CEO (transitioned to Advisory/Ambassador status at year-end 2020)

• Andrew Recinos, President & CEO starting January 1, 2021

• Chuck Reif, Chief Engineer and Co-Founder

• Nic Boling, Vice President of Information Technology and Security

• Jenifer LaMorte, Vice President of Business Development

Headquarters

The company operates globally with many of its staff working remotely. Specific headquarters details are not provided in the data.

Number of Employees

The detailed number of employees is not specified, though it mentions a global team of 200+ people.

Revenue

No information is available regarding revenue.

Notable Services

Tessitura is known for its unified CRM platform, which integrates ticketing, admissions, fundraising, memberships, marketing, and e-commerce within a single database, serving arts and cultural organizations globally.

Products

Overview

Tessitura offers a range of products that unify CRM, ticketing & admissions, fundraising tools, membership management, marketing, and business insights for arts and cultural organizations.

Product Descriptions and Key Features

• Unified CRM: Centralizes customer data to provide a holistic view facilitating personalized marketing and streamlined stewardship.

• Ticketing & Admissions: Supports various ticket types and provides customization for promotions and rescheduling.

• Fundraising: Complements fundraising activities with online tools, campaign management, and automation features.

• Memberships: Offers flexible membership management solutions, including digital and physical membership cards.

• Marketing: Utilizes CRM data for targeted campaign designs and engagement automation across multiple channels.

• Business Insights: Provides analytics tools and dashboards for data-driven decision-making.

• Integrated Ticket Scanning & Access Control: Includes real-time access control features for efficient customer service and data integration.

• Mobile & E-commerce: Supports mobile-responsive e-commerce solutions for all ticketing needs.

• Education & Groups: Manages program tracking and resource management for education initiatives.

• Retail: Integrates retail point-of-sale, aiding in the seamless application of member discounts and storing historical data.

• Cloud Hosting: Offers cloud deployment options to eliminate hardware constraints and simplify access to the system.

Recent Developments

New Products & Features

• Tessitura v15.2.46 and N-Scan v6.1.0: Performance improvements and access control updates available from January 30, 2025.

• Tessitura v16.0.20: Released December 17, 2024, featuring significant improvements and key updates.

Partnerships

• Partnership integrations with CampDoc for streamlined camp management, Logitix for enhanced ticket distribution, and Vimeo to bring video capabilities to arts organizations via the Tessitura platform.

• Extended partnership with True Tickets for secure, contactless ticketing.

Community & Leadership

• Tessitura announced four new board members and further expanded its leadership roles with Nic Boling as the Vice President of IT and Security.

• Recognition by the 2023 CMX Community Industry Awards as the User Group Program Community of the Year.

Strategic Initiatives

• Continued investment in technology and business intelligence to maintain the forefront of industry trends and developments.

Conclusion

Tessitura Network stands out as a unique cooperative company in the arts and cultural sector, driven by continuous innovation and a strong community focus. Through partnerships, product evolution, and strategic leadership initiatives, Tessitura aims to deepen audience engagement and enhance organizational efficiencies for its member organizations.