Company Research Report: Tettra, Inc.

Company Overview

• Name: Tettra, Inc.

• Mission: No specific mission statement is provided.

• Founded: Founded in 2015

• Founder(s): Information on the founder(s) is unavailable.

• Key People:

• Nelson Joyce - Contributor to product announcements

• Josh Spilker - Contributor to product comparisons

• Andy Cook - Contributor to knowledge management articles

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Core Competency: Tettra is known for its AI-powered knowledge management system, designed to help teams organize internal information efficiently, especially for customer support teams using Slack.

Products

Main Offerings

1. AI-Powered Knowledge Base Software

• Description: Efficiently curates and organizes company knowledge, providing instantaneous answers within team communication tools like Slack and teams.

• Key Features:

• Integration with Slack and Google Drive

• Semantic search capability

• Question and Answer workflow

• Knowledge expert designation for content verification

• AI-driven document categorization and tagging

2. Internal Knowledge Base Creation Tools

• Description: Allows companies to build and maintain their internal knowledge repositories.

• Key Features:

• Content importation from Google Docs and other tools

• AI-powered tagging

• Semantic search for quick information retrieval

• Permissions settings and analytics features

3. Customer Support Integration

• Description: Facilitates fast, accurate responses to customer queries through seamless integration with existing support channels.

• Key Features:

• Auto-answering Slack bot for fast-response customer service

• Integration with support tools beyond Intercom anticipated

• SSO/SCIM integration for enhanced security

Recent Developments

• Acquisition of Supportman (November 14, 2024):

• Objective: Integrate real-time customer satisfaction tracking and feedback systems.

• Benefits: Enhances support teams' capabilities to follow up with customer feedback, thereby promoting a feedback-oriented improvement culture.

• Product Update: Google Docs Integration (3 months ago):

• Functionality: Indexes Google Docs directly for search and answer purposes, allowing seamless integration and utilization of existing Google Drive content.

• Slack Improvements (6 months ago):

• Features: Automatic answers in Slack channels, improved knowledge capture capabilities in conversations to enhance Slack’s utility as an internal documentation tool.

Conclusion

Tettra, Inc. stands out as a modern AI-powered knowledge management solution, with unique strengths in integrating with communication and support tools to streamline internal and external information dissemination. The acquisition of Supportman demonstrates Tettra’s commitment to enhancing their support toolkit, promising further innovation in managing customer interactions effectively.