Gladly Software, Inc. - Company Market Research Report
Company Overview
- Name: Gladly Software, Inc.
- Mission: Gladly aims to bring customers back to the center of customer service through its AI-powered Customer Service Platform by combining the best of human and artificial intelligence. The platform is designed to help customer-centric brands build irrational loyalty and deliver radically personal service.
- Founded: No information is available
- Founders: Joseph Ansanelli, CEO and Co-Founder
- Key People:
- Joseph Ansanelli - CEO and Co-Founder
- Charlie Besecker - President
- Matt Baker - VP of Engineering
- Jodi Cerretani - VP of Marketing
- Andy D'Amato - Chief Revenue Officer
- Emilio Di Zazzo - VP of North America Enterprise Sales
- Michael Hicks - VP of Product
- Todd Rakow - Chief Financial Officer
- Eliza Wiraatmadja - VP of Customer Success
- Headquarters: 423 Broadway, 503, Millbrae, CA 94030, United States
- Number of Employees: No information is available
- Revenue: No information is available
- Known For: Gladly is known for its AI-powered Customer Service Platform which emphasizes a people-first approach over traditional ticket-based systems.
Products
AI-Powered Customer Service Platform
- Overview: The Gladly Customer Service Platform is an AI-driven solution that enables seamless integration of human expertise and AI, delivering personalized customer service across a multitude of channels.
- Key Features:
- Customer-Centric Design: All communication is tied to a customer, starting every conversation with who the customer is, thus eliminating duplicate tickets and unnecessary costs.
- Unified Communication: Unifies all customer communication—voice, email, SMS, and self-service—in a single conversation view.
- AI Support: Integrates AI that enhances efficiency by automatically finding answers and taking actions, facilitating faster, more personal support.
- Lifelong Conversations: Centers around creating a singular continuous stream for customer interaction obviating the need for disparate channel management.
- Efficiency Tools: Includes capabilities such as People Match®, personalized IVR, and sophisticated self-service options.
Recent Developments
New Features and Product Launches
- Gladly AI Integrations: Introduced new and seamless integrations with major platforms like Shopify and BigCommerce to bolster their service offering.
- Inclusion in Constellation’s 2025 ShortList™: Recognized for significant contributions in Digital Customer Service and Support.
- G2's 2025 Best Software Awards: Received accolades for the high performance of its AI-powered Customer Service Platform.
Partnerships
- Visionary Investors: Although unnamed, Gladly is backed by visionary investors contributing to its growth and expansion.
Miscellaneous Developments
- Enhanced Customer Success Strategies: With a focus on achieving a high resolution rate, Gladly has demonstrated a robust offering to brands like Allbirds, resulting in an 87% resolution rate for certain inquiries.
- New Talent: Welcomed key personnel such as Katie and Kim to the team, and also welcomed Bruno Bergher in significant roles to further enhance company capabilities.
Events and Webinars
- Industry Engagements: Hosted various events such as the Melbourne CX Leaders Dinner and the Shoptalk 2025 engagement, showcasing its thought leadership in the customer service domain.
For more detailed inquiries or specific demonstrations of Gladly's offerings, interested parties are encouraged to request demos or reach out directly via their contact resources enumerated on their website.
