TM

The 20 Msp

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The 20 MSP and Competitor Profile



Overview



The 20 MSP is a leading managed IT service provider based in Plano, TX. Established in 2013 by Tim Conkle, the company has forged a path of rapid growth and industry leadership through strategic acquisitions and a strong focus on scalable solutions. Their services extend nationwide across major locations including Los Angeles, Miami, Dallas, and Boston.

Foundational Attributes



  • Headquarters: Plano, TX

  • Founded: 2013

  • Industry: IT Managed Services

  • CEO: Tim Conkle

  • Revenue: $27.4 million

  • Employee Count: 172, indicating a 32% growth from the previous year.


The 20 MSP employs a revolutionary business model that aligns with the Pareto Principle, focusing on helping 20% of companies excel in the IT industry. Their US-based IT Management Platform, along with a 24/7 Help Desk and Network Operations Center, supports client compliance with federal and industry regulations, freeing them from traditional scaling challenges.

Leadership Team



The leadership team at The 20 MSP is comprised of experienced professionals who are integral to the company’s success and innovation:

  • Tim Conkle: CEO, previously Principal at Cytracom.

  • Ken Pecot: COO, with expertise in global P&L management.

  • Crystal Conkle: CMO, bringing over 20 years of strategic marketing experience.

  • Ciera Cole: Chief Experience Officer, dedicated to client engagement and service excellence.

  • Veronica Cruz: CFO, with more than 15 years in financial operations and accounting.

  • Ken Nix: Chief Information Security Officer, focuses on cybersecurity and compliance.

  • Chris Traxler: SVP of Sales, expert in efficiently scaling MSPs.

  • Hannah Corral: Director of People Operations, manages HR and talent strategies.


Business Operations and Services



The 20 MSP provides a comprehensive suite of services focused on proactive management and client support:

  • Managed IT Department: Comprehensive management of clients' IT needs.

  • Microsoft 365 and Co-Managed IT Solutions: Integration with existing systems for tailored responses.

  • Compliance and Cybersecurity: Ensuring data integrity and regulatory compliance.

  • Managed Print Services: Enhancing productivity by optimizing print operations.


Recent Developments



Since 2022, The 20 MSP has completed 35 acquisitions, including Sublime Computer Services and iCoreIT, with a strong focus on healthcare-managed IT services. This strategic expansion underscores their aim to solidify their position as a leader in the managed IT services sector.

Competitive Landscape



The 20 MSP competes with major players in the IT services industry, each with unique offerings:

  • Valtech North America: $17.5M revenue and 121 employees.

  • JoulestoWatts: $90.4M revenue, employing 499 professionals.

  • DevFactory: A smaller competitor with $2M revenue and 20 employees.

  • NinjaOne: Industry leader with $226.8M in revenue and 1094 employees.

  • SailPoint: A significant market player with $406.7M in revenue and 2600 employees.


Strategic Insights



The 20 MSP distinguishes itself through a scalable business model that empowers MSPs to efficiently manage acquisitions and reduce costs. Emphasizing security and compliance, their US-based operations ensure transparency and reliability. Their strategic growth in employee numbers showcases readiness for future industry developments, positioning them as an adaptable and influential force within the competitive IT services landscape.